Jonluca Agnihotri
General Manager
Jersey City,NJ
Summary
Client focused General Manager with 10+ years of experience in NYC gourmet quick service and hospitality. Adaptive and detailed oriented problem solver who is adept at balancing the customer experience, the clients needs and back of house efficiency. Confident leader able to executing a weekly menu, schedule changes, payroll and inventory management while meeting strict deadlines. Highly functional computer skills and very familiar with POS systems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Patina Restaurant
New York City, NY
04.2019 - Current
- Manages staff of 35 that supports 2 cafes, salad bar and juice bar as well as vendor, catering and pantry programs.
- Helped organize draw down and furlough of staff in response to C-19.
- Devised strategy to adapt our operation to C-19 and operate with minimal staff.
- Forecast and organize our ramp up in response to increasing building activity.
- Meet with client weekly to asses business needs and operation challenges.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Collaborated with our Director of Food & Beverage to evolve the vendor partner program to include over a dozen guest restaurant partners.
- Rebuilt Micros POS database to increase efficiency, speed and data accuracy.
- Manage financials for Accounts Payable, Payroll and Inventory
- Coordinates with exec chef and cafe manager to introduce special events and marketing calendar, create new menu's and organize catering.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
General Manager
Birdbath Bakery
New York, New York
11.2014 - 03.2019
- Trained ever evolving staff of 8+ in food handling, sanitation, espresso and customer service.
- Ensured compliance with all NYCDOH standards and oversaw 4+ years of A grades.
- Set daily food production based on historical data to minimize shrink.
- Ordered and maintained inventory of nonperishable goods and wrapping supplies.
- Personally completed or arranged for store maintenance and property upkeep.
- Managed employee reviews, training, schedules and adjusted business hours to maximize profitability.
Assistant Manager
Balducci's
New York, New York
01.2011 - 01.2014
- Engaged with business development team during launch of Balducci's Columbus Circle including site evaluation, recipe development and staff training.
- Met annual sales goal of $3 million, with consistent year-over-year increases.
- Completed all cash drawer reconciliation and bank deposits.
- Ordered all perishable food and wrapping inventory.
- Maintained “A” grade with New York City Department of Health and Mental Hygiene for all 3 years.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Established and optimized schedules to keep coverage and service in line with forecasted demands
Pantry Cook
Blue Hour
Portland, Oregon
03.2011 - 09.2011
- Prepared salad, appetizers and desserts for over 150 covers/night
- Cleaned and assembled raw bar menu consisting of locally caught seafood
- Completed side work and prep according to back of house checklist
- Cleaned counters, shelves, walls, furniture and equipment in food service areas
Education
Some College (No Degree) - Chemical Engineering
Polytechnic Institute of New York University
Brooklyn, NYSkills
Client account management
Coaching and mentoring
Sales expertise
Food preparation and safety
Effective leader
Employee scheduling
Operations management
Verbal and written communication
Recipes and menu planning
Project Management
Inventory management
Kitchen equipment operation and maintenance
Point of Sale (POS) system operation
Supply Chain Management
Certification
ServeSafe Manager Training - 02/2020-02/2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Patina Restaurant
04.2019 - Current
General Manager
Birdbath Bakery
11.2014 - 03.2019
Pantry Cook
Blue Hour
03.2011 - 09.2011
Assistant Manager
Balducci's
01.2011 - 01.2014
Some College (No Degree) - Chemical Engineering
Polytechnic Institute of New York University