Jonn Gochenour

Call Center Representative 1 - Office of Children & Family Services

• Responding to customer inquiries with accuracy and efficiency
• Explaining and interpreting information by telephone to applicants, clients, and other customers.
• Providing information about agencies’ programs and services
• Contacting other OCFS staff, staff in other State agencies to gather information to respond to inquiries, resolve complaints, and process requests from clients, applicants, and other parties.

Child & Youth Care Manager | Rise Housing & Support Services

March 2024 - Current

• Coordinate and monitor subsequent services to meet the needs of members
• Gather and complete assessments and enter documentation that confirms eligibility and acuity, identifying both strengths and areas of need
• Document progress in a timely fashion and arrange for transitions between systems, placements, and higher levels of care following changes in eligibility and acuity
• Identify and engage additional providers (e.g. natural supports, parent advocates, primary care physicians) with youth and families for the execution and continuation of the Plan of Care

Therapeutic Care Worker|Northeast Parent and Child Society

May 2009 - March 2014

• Maintained close communication with BSC, social worker, case manager, etc.
• Carried out interventions as designed in all treatment plans
• Recorded observations and maintained excellent records and reports
• Daily documentation and logs
• Taught both social and life skills with a therapeutic structure
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

Health Teacher/ FACS Teacher | Northeast Parent and Child Society

January 2015 - December 2018

• Designed and implemented a point system to encourage positive behaviors
• Interacted, Redirected, and rewarded students using Positive Behavior Support (PBIS)
• Attended monthly staff training sessions
• Led group/individual activities that developed students' physical, emotional, and social growth

Head 2nd-Grade Swim Instructor | Albany City School District

October 2019 - July 2020

• Developed, coordinated, and instructed the entire 2nd grade swim program @ Albany. Entailed: Guided, Instructed, and assessed (30 students per class) (3x) 50-minute classes per day (5 days a week. September-June) (1-2 Lifeguards)
• Maintained safety for ALL students in class
• Maintained DAILY communication with all elementary principals, teachers, and the transportation department
• Assess and guide student's progress & participation in swim lessons
• Submit completed report cards, skills sheets, and attendance information in a timely manner

Physical Education/Health Education Teacher | City School District Of Albany

December 2018 - July 2020

• Taught knowledge and skills in physical fitness, health education, rhythms, dance, and individual, dual, or team sports, utilizing cross-curriculum, literacy skills, and other appropriate learning activities
• Evaluated students' academic and social growth, prepared report cards, and kept proper records, including attendance reports, classwork, homework, tests, and assignments.
• Communicated with parents and school counselors on student progress via phone/email/conference
• Provided appropriate safety instruction and made safety checks on all equipment and areas to ensure the overall safety of students
• Worked cooperatively with colleagues in planning and implementing a balanced physical education program
• Maintained control and organization of storage and use of school property

Health Educator | Scotia-Glenville CSD

October 2020 - August 2022

• Diversified teaching techniques and learning tools assist students with differing ability levels and varied learning modalities.
• Consistently Integrated technology into the classroom as an instructional tool.
• Kept classroom organized, clean, and safe for all students and visitors.
• Assigned daily lesson plans designed to motivate students and allow for creativity.
• Established positive rapport with all students and parents through home calls, emails, and school specialists.
• Administered and graded tests and assignments to evaluate students' progress.

NYS Certified - Health Education K-12

NYS Certified - Physical Education K-12
Lifeguard AED/CPR/First Aid Certified
Concussion Certified

DASA Certified

CANS-NY Assessor