Jonna Bosley
Columbus,OH
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
40
40
years of professional experience
Work History
Administrative Assistant
James G. Flaherty, Co., LPA
Westerville, Ohio
01.2015 - 04.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions. Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
Office Assistant
FrontRoom Furnishings
Columbus, Ohio
06.2014 - 01.2015
- Facilitated smooth operations by efficiently handling incoming customers and assigning Sales Associates as well as keeping track when Associates were free to be assigned another customer.
- Expedited order processing with accurate data entry and accepting payments. Processed credit card applications.
- Balanced out the monies and credit card applications at the end of the day and made bank deposits.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
Title Clerk
Expedient Title, Ltd
Westerville, Ohio
02.2002 - 06.2014
- Open files and processed title abstract orders.
- Completed Title Commitments from abstract data.
- Order payoffs for liens on title, secured releases from lenders for paid off liens.
- Ordered subordinations from second mortgage lenders.
- Completed lender and owner's title insurance policies.
- Scanned old files to CD and logged information into spreadsheets for easy access to scanned files.
- Answered phones and other office duties
Office Clerk
Big Bear
Columbus, Ohio
06.1985 - 06.2002
- Answered and managed incoming customers calls and directing them to the correct department.
- Boosted customer satisfaction rates managing customer service front-desk.
- Balanced out cashier's tills at the end of their shift. and reporting and discrepancies.
- Prepared accounting ledger and balanced out the safe and deposited all monies.
- Maintained account accuracy by reviewing and reconciling checks and cash daily.
- Paid out vender invoices.
- Processed customer utility bills.
Education
No Degree - Administration
Columbus State Community College
Columbus, OH 05.2001 -
Skills
Office administration
Administrative support
Data entry
Filing, Documentation and recordkeeping
Microsoft Excel
Microsoft Word
Clerical support
Customer and client relations
File organization
Calendar management
Database management
Timeline
Administrative Assistant
James G. Flaherty, Co., LPA
01.2015 - 04.2025
Office Assistant
FrontRoom Furnishings
06.2014 - 01.2015
Title Clerk
Expedient Title, Ltd
02.2002 - 06.2014
No Degree - Administration
Columbus State Community College
05.2001 -
Office Clerk
Big Bear
06.1985 - 06.2002
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