Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jonna Heinz

Summary

Professional Summary I am experienced with working in the special education world and enjoy working with all types of people. I am loyal to my job, honest, and reliable. I am able to adapt quickly and quickly adapt. I pay attention to details and can easily problem solve. I thrive in stressful situations and I am a problem solver. I believe in exceptional customer service and I work towards making sure every customer leaves with a smile and a positive memory of their visit. I believe that paying it forward is a must and I respect every customer and every individual I encounter and believe that it only takes a moment to change a persons impression into a good one. The customer or the client is why im here. I respect my supervisors and those supervise and believe that there is always room for improvement and learning new things.

Overview

45
45
years of professional experience

Work History

Cashier, Stocker

Bomgaars Supply
03.2022 - 08.2023
  • Completed inventory counts and ordered merchandise.
  • Reviewed weekly sales ads and monitored price changes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Regularly used industry-standard inventory software such as [Software].
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Performed inventory control, such as counting and stocking merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Unloaded daily delivery trucks using equipment such as [Type] and [Type] to quickly remove and stage products.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Cahier

Menards Inc. - Home Improvement
01.2021 - 10.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.

Teen Addiction DSP

Compass Health And Wellness
08.2019 - 06.2020
  • Assisted Teens in Living and Addiction Coping skills in a treatment facility,
  • Supervised classes and daily living
  • Interventions
  • Family supervision during visitations
  • on going education for staff
  • room searches
  • One on one sessions with clients
  • Community recreation

Cashier

Hole N The Rock
02.2019 - 08.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Vocational TeacherStrive, Dsp, Rbt

Strive Colorado
04.2015 - 02.2019
  • Supervised 11 high behavior individuals in a classroom setting instructing them on cooking and catering as well as job search assistance and taking them into the community on catering jobs and filling orders.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Supported client using principles of applied behavior analysis.
  • Prevented and intervened with clients' challenging behaviors by [Action].
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Collaborated with client's support system and other allied specialists to implement positive interventions.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Maintained clean, safe and well-organized patient environment.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Minimized injuries to staff or patients through support or restraint to control patient movements.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Assisted with placing clients in competitive employment.
  • Entered and maintained electronic client records for full and easy access to staff members.
  • Kept facilities clean, neat and organized for professional appeal.
  • Functioned as member of vocational services team and contributed to individual planning process to help meet client needs.
  • Identified and recommended different resources and training methods to meet client needs.

Cashier, Team Leader, Rotational Maintenance

Rocky Mountain C Stores Shell
10.2009 - 05.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • managed high customer volume
  • problem solved without assistance

Vet Tech, Cowboy, ( Ranch Manager Assistant)

Gateway Canyons Resort West Creek Ranch
12.2000 - 03.2008
  • Administered medications to animals in treatment and documented changes in condition.
  • General ranch work including feeding, farming, maintaining herd health and records, scheduling, bookkeeping and management for herd in organic meat overseas sales program.

OWNER OPERATOR, DISPATCH

Arvada Sand And Gravel Landscape Supply
12.1989 - 04.1999
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.

Cashier Team Lead, Display Technician

Jack Dennis Sports
01.1988 - 12.1989
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Created store displays and window designs
  • Hosted raft trips

Waitress, Hostess, Assistant Manager

Country Kitchen Cafe/ Angelos Italian Restaurant
08.1985 - 01.1988
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Filled in as need in all positions

DSP and Cottage Supervisor Assistant

Bethphage Mission
07.1985 - 01.1988
  • Supervised daily activities and provided assistance to staff.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.

Sales, Operations, and Soil Collections

Jirdon Agri Chemicals
02.1979 - 09.1979
  • Loaded and unloaded train cars and trucks with a forklift
  • took customer orders and calls
  • gathered and tested field soil samples
  • scheduled field orders and treatments
  • home deliveries

Education

No Degree - Special Education Minor To Severe

Kearney State College
Kearney, NE

CAC1 - Addiction Counseling CAC1

7 Cedars Addiction Education
Grand Junction, CO
09.2014

Associate of Science - Veterinary Technology

Vet TechEastern Wyoming College
Torrington, WY
05.1981

Skills

  • Behavioral Analytics
  • Community Re-Entry Planning
  • Medication Administration
  • Positive Reinforcement Strategies
  • Cognitive Behavior Practices
  • Group Dynamics
  • Behavioral Disorders
  • Constructive Feedback
  • Behavior Management Systems
  • Developmental Disability Rehabilitation
  • Adaptability and Flexibility
  • Behavior Observation
  • Intervention Management
  • Crisis Situations
  • Positive Interactions
  • Mental Illness Treatment
  • Student Behavior Management
  • Computerized Time Management Systems
  • Behavior Treatment Planning
  • Needs Assessment
  • Daily Logs
  • Data Collections
  • Creative Solutions
  • Classroom Management Techniques
  • Lesson Preparation
  • Skill-Building Support
  • First Aid
  • Eating Disorders
  • Personalized Support
  • Emotional Support
  • Cash Register Systems
  • Verbal and Written Communication
  • Credit and Cash Transactions
  • Stocking and Replenishing
  • Cleaning and Sanitizing
  • Staff Training
  • Issue Resolution
  • Guest Inquiries
  • Hospitality and Accommodation
  • Trained in Point-of-Sale Systems
  • Conflict Resolution
  • Active Listening

Additional Information

In 2019 I decided to sell my home in Fruita Colorado and move myself and my dogs into an rv. This gave me the freedom to visit my children and their families in places like Missouri, Florida and Utah and my dad in Wyoming. It also gave me the freedom to travel and learn new skills and independence and see a little more of the country. I have been fortunate to find seasonal and part time jobs along the way and even return to a few of them. With the economy the way it is i have decided it is time to anchor my self for a while and stay in this area longer with the possibility of settling back down.

Timeline

Cashier, Stocker

Bomgaars Supply
03.2022 - 08.2023

Cahier

Menards Inc. - Home Improvement
01.2021 - 10.2021

Teen Addiction DSP

Compass Health And Wellness
08.2019 - 06.2020

Cashier

Hole N The Rock
02.2019 - 08.2019

Vocational TeacherStrive, Dsp, Rbt

Strive Colorado
04.2015 - 02.2019

Cashier, Team Leader, Rotational Maintenance

Rocky Mountain C Stores Shell
10.2009 - 05.2014

Vet Tech, Cowboy, ( Ranch Manager Assistant)

Gateway Canyons Resort West Creek Ranch
12.2000 - 03.2008

OWNER OPERATOR, DISPATCH

Arvada Sand And Gravel Landscape Supply
12.1989 - 04.1999

Cashier Team Lead, Display Technician

Jack Dennis Sports
01.1988 - 12.1989

Waitress, Hostess, Assistant Manager

Country Kitchen Cafe/ Angelos Italian Restaurant
08.1985 - 01.1988

DSP and Cottage Supervisor Assistant

Bethphage Mission
07.1985 - 01.1988

Sales, Operations, and Soil Collections

Jirdon Agri Chemicals
02.1979 - 09.1979

No Degree - Special Education Minor To Severe

Kearney State College

CAC1 - Addiction Counseling CAC1

7 Cedars Addiction Education

Associate of Science - Veterinary Technology

Vet TechEastern Wyoming College

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Jonna Heinz