Jonna Pinto
Park Hills,MO
Summary
Dynamic and customer-focused professional with experience at Scooters Coffee Shop, excelling in time management and problem-solving. Proven ability to enhance customer experiences and drive sales through effective communication and teamwork. Skilled in cash handling and maintaining organized workspaces, consistently delivering high-quality service in fast-paced environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in Team lead/Sales associate role.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Scooters Coffee Shop
10.2025 - Current
- Maintained cleanliness and organization of workstations and customer areas.
- Assisted in inventory management, ensuring stock levels met daily demand.
- Engaged with customers, providing recommendations and enhancing their overall experience.
- Operated espresso machines and brewing equipment efficiently to ensure timely service.
Sales Associate
Green Valley Grocery
05.2024 - 08.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Maintained store appearance by organizing merchandise and implementing visual displays effectively.
- Collaborated with team members to manage inventory levels and replenish stock as needed.
- Resolved customer complaints promptly to foster positive relationships and satisfaction.
- Educated customers on store promotions and loyalty programs to drive sales growth.
Pets Hotel
PETSMART
05.2022 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Odyssey Charter High School
Las Vegas, NV05-2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Problem-solving skills
Accomplishments
- Achieved great recognition by management from Petsmart by completing multiple tasks of cleaning with the desired PPE( Personal Protective Equipment) with accuracy and efficiency.
- Documented and resolved when an animal needed to go to the vet due to many encounters of health related symptoms such as vomiting,blood in stool and vomiting which led to vet visit to receive the proper care and to acquire the right medication to help pet families have a great peace of mind for their four legged companions.
- Supervised team of four and more staff members at green valley grocery, to ensure that all tasks were being completed efficiently in a timely manner.
Certification
- Certified TAM card holder for tobacco and alcohol merchandise. Green Valley Grocery and gas - A Year and three months, as well as food handlers safety card for the same time frame.
- Certified petcare, Petsmart - A year and six months.
- Barista, Scooters coffee shop - October 2025 -present.
Languages
English
Full Professional
Timeline
Barista
Scooters Coffee Shop
10.2025 - Current
Sales Associate
Green Valley Grocery
05.2024 - 08.2025
Pets Hotel
PETSMART
05.2022 - 08.2023
High School Diploma -
Odyssey Charter High School