Jonna Rasbach
Customer Relations
Littleton,CO
Summary
Strong focus on delivering exceptional service, driving sales growth, and exceeding customer expectations. I am confident in my ability to contribute to your teams success.
Overview
15
15
years of professional experience
Work History
Delivery Manager
Amazon
03.2021 - 07.2023
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Planned delivery routes according to traffic, weather and types of delivery.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
Sales Event Coordinator
Renewal By Anderson
04.2018 - 02.2021
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Advertising Manager
American Exteriors
04.2011 - 10.2016
- Planned and led weekly training sessions to promote sales team professional development and sales goal reinforcement.
- Made outbound calls to existing customers to upsell advertising packages.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Generated over $ 1 million in green sales during 2015 to surpass quota by 24%.
Store Manager
Grow Your Own
02.2008 - 04.2011
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed a team of 8 successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Increased overall total in store sales by 24% from 2008 - 2011.
Server/Bartender Shift Lead
Romano’s Pizza
Littleton, CO
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
Associate of Business Entrepreneur - Entrepreneurship
Arapahoe Community College
Littleton, CO01.2022
Skills
- Team Leadership
- Time Management
- Recruiting and Hiring
- Expert customer service skills
- Customer Implementation Support
- Staff Training
Timeline
Delivery Manager
Amazon
03.2021 - 07.2023
Sales Event Coordinator
Renewal By Anderson
04.2018 - 02.2021
Advertising Manager
American Exteriors
04.2011 - 10.2016
Store Manager
Grow Your Own
02.2008 - 04.2011
Associate of Business Entrepreneur - Entrepreneurship
Arapahoe Community College
Server/Bartender Shift Lead
Romano’s Pizza