Jonnae Moore
Wellington
Summary
Dynamic professional with a strong background in retail management at Luxottica, excelling in client satisfaction and problem-solving. Proven ability to enhance customer engagement through effective training and visual merchandising. Skilled in inventory management and schedule optimization, driving operational efficiency and profitability. Committed to delivering exceptional service and fostering team development.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Luxottica
04.2024 - Current
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained and mentored team members to enhance customer service skills and product knowledge.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Implemented visual merchandising strategies to optimize product displays and improve customer engagement.
- Developed staff schedules to maximize coverage during peak hours, ensuring operational efficiency.
- Collaborated with management on strategic initiatives aimed at improving store profitability and customer satisfaction.
Apprentice Optician
Luxottica
08.2021 - Current
- Assisted customers in selecting eyewear based on lifestyle and prescription needs.
- Conducted lens fittings, ensuring accuracy and comfort for optimal vision correction.
- Educated clients on proper eyewear care and maintenance techniques.
- Maintained inventory levels, facilitating timely replenishment of optical products.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Attended industry conferences and training seminars to stay current on the latest trends in eyewear fashion and technology advancements.
Barista
Target
04.2019 - 08.2021
- Prepared and served high-quality beverages to enhance customer satisfaction.
- Operated espresso machines and grinders, ensuring optimal performance and maintenance.
- Managed inventory levels, restocking supplies to maintain efficient operations.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Telecommunications Sales Representative
Teleperformance USA
03.2018 - 04.2019
- Developed and maintained customer relationships to enhance satisfaction and retention.
- Executed sales strategies to achieve monthly quotas and drive revenue growth.
- Collaborated with cross-functional teams to streamline communication processes and improve service delivery.
- Analyzed market trends to identify opportunities for new product offerings and enhancements.
Education
High School Diploma -
South Broward High School
Hollywood, FL05-2015
Skills
- Problem-solving
- Client satisfaction focus
- Customer service and engagement
- Goal setting
- Schedule management
- Assignment delegation
Timeline
Assistant Store Manager
Luxottica
04.2024 - Current
Apprentice Optician
Luxottica
08.2021 - Current
Barista
Target
04.2019 - 08.2021
Telecommunications Sales Representative
Teleperformance USA
03.2018 - 04.2019
High School Diploma -
South Broward High School