JONNATHAN FLORES
MENLO PARK
Summary
Results-driven Sales Advisor recognized for the ability to complete tasks with high productivity and efficiency. Skilled in client relationship management, sales strategy development, and market analysis. Excel in communication, problem-solving, and adaptability, ensuring seamless interactions with clients and team members to achieve sales targets.
Overview
7
7
years of professional experience
Work History
Sales Advisor
Rivian
Palo Alto
02.2025 - Current
- Provided product knowledge and information on vehicle features and benefits.
- Collaborated with team members to enhance customer service experiences.
- Managed customer inquiries through various communication channels effectively.
- Identified customer needs and tailored solutions accordingly.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Service Advisor
Tesla
Sunnyvale
03.2023 - 01.2025
- Interact with customers to understand their service needs, explain repair or maintenance options, provide estimates, and schedule appointments.
- Review customers repair order with accuracy and punctuality to ensure workmanship is correct.
- Follow up with technicians and back of house management to provide regular updates for customer's vehicle in service.
- Manage customer expectations, ensure quality control, communicate repair progress, and handle billing and payment.
- Communicate and work as a team with other service advisors to ensure smooth and proper work flow of the service center.
- Resolve customer complaints and escalated issues to management as necessary.
- Train and mentor new service advisors on best practices, resulting in improved customer service.
- Develop and implement new customer service policies and procedures that improved customer experience and provide a seamless service.
Sales & Customer Service Specialist
Nordstrom
San Jose
07.2018 - 11.2022
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
- Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.
- Provided customers with quality assistance through phone calls, emails, and internet chats.
- Attended workshops and conferences centered around increasing customer service skills.
- Advise & teach customers & employees of current products such as quality, quantity, style to suit the customers needs of products.
- Identified and maximized sales opportunities, and increased customer retention rates.
- Led sales department with highest quarterly sales.
- Worked well in a fast-paced environment.
Education
DIPLOMA -
Woodside High School
Woodside06.2016
Skills
- Customer relationship management
- Product knowledge
- Effective communication
- Attention to detail
- Problem solving
- Customer service experience
- Team collaboration
- Conflict resolution
Languages
Spanish
Professional
Timeline
Sales Advisor
Rivian
02.2025 - Current
Service Advisor
Tesla
03.2023 - 01.2025
Sales & Customer Service Specialist
Nordstrom
07.2018 - 11.2022
DIPLOMA -
Woodside High School