Jonnay Berry
Washington,DC
Summary
Motivated Student Trainee eager to advance professionally and contribute to organization success. Exceptional leadership and planning abilities with deep understanding of administration and management practices. Teachable and ready to learn from experienced professionals.
Overview
4
4
years of professional experience
Work History
Student Trainee
Executive Office Of The President (OMB)
08.2023 - Current
- Gained experience and perspective by working in various departments.
- Worked under supervision of management and helped plan and organize daily work tasks.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Learned new materials, processes, and programs quickly.
- Collaborated with employees from various backgrounds.
- Performed basic budget, management and policy duties as directed by higher graded staff.
- Assisted in reviewing and analyzing agency submissions, studies, research materials, and other information related to assigned areas.
- Identified problems, taken corrective action, reconciled records, and transmitted to next action point.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Proctor
Pearson VUE
03.2023 - 07.2023
- Maintained compliance with test center policies, practices and procedures.
- Administered individual and group assessments according to testing guidelines
- Conferred with lead proctors concerning programs and materials to meet guest needs.
- Troubleshot issues with computer-based examinations.
- Assisted faculty with setting up tests and coordinating test spaces.
- Maintained secure and positive environment conducive to testing.
Graduate Assistant
Bowie State University
07.2022 - 03.2023
- Maintained a high level of professionalism and provided excellent customer service to all potential students
- Contributed to research and data analysis within the Education Department landscape
- Directed students in performing and completing assigned tasks
- Supported department members with administrative, research, and academic assistance
- Corresponded with clients through email, telephone, or postal mail
- Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential
- Executed school policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
Behavioral Health Technician
Sandstone Care
07.2022 - 11.2022
- Built and maintained positive staff relationships to promote teamwork and better serve clients
- Completed documentation for every incident and forwarded it to the correct personnel for review
- Conducted client rounds every 15 minutes to check on residents
- Performed client intake procedures according to internal standards for new admissions
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each
- Kept facility clean, performed basic maintenance, and restocked supplies to support program needs
- Taught clients how to complete basic household chores and prepare food
- Prepared and submitted daily shift reports to management
- Charted on each patient daily
- Counseled and mentored clients on substance use and life choices.
Teacher's Assistant
Morgan State University
01.2022 - 05.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported student learning objectives through personalized and small group assistance.
- Reviewed lesson material with students individually or in small groups.
Call Center Representative
District of Columbia
03.2021 - 09.2021
- Responded to more than 20 customer service inquiries, including a large percentage of self-service calls
- Responded to a large number of calls related to service inquiries (e.g., technical support, warranty claims, benefits, etc.)
- Handled an average of 5 escalations per day, engaging with customers in a friendly, courteous, and professional manner
- Created an Excel spreadsheet to track the customer service team's performance
- Gave consistent and friendly service that resulted in greater customer retention
- Maintained detailed knowledge of company policies and procedures, resulting in an increase in the accuracy and efficiency of company operations
- Created an Excel spreadsheet to track customer ticket queues and completed tickets
- Created an Excel spreadsheet to track the internal telephone queue, email queues, and customer service complaints
Community Support Worker
MBI Health Services, District of Columbia
02.2020 - 07.2020
- Assisted the consumers with, resource identification and linkage
- Provided mental health education, support, and consultation to consumers' families and their support system, which is directed exclusively to the well-being and benefit of the consumer
- Also, serviced primarily in natural settings, including the consumer's home or another community setting
- Provided individual mental health interventions for the development of interpersonal and community coping skills, including adapting to home, school, and work environments
- Assisted the consumers in symptom self-monitoring and self-management for the identification and minimization of the negative effects of psychiatric symptoms, which interfere with the consumer's daily living, financial management, personal development, or school or work performance
- Maintained current notes in credible, and completed all required documentation within 48 hrs of contact
- Assisted the consumers in increasing social support skills and networks that improve life stresses resulting from the consumer's mental illness or emotional disturbance
- Ensured that each assigned consumer has a crisis plan that is shared with all appropriate support network members
- Assisted the consumers to develop strategies and supportive mental health intervention(s) for avoiding out-of-community/home placement for adults, children, and youth and assisted in building stronger family support skills and knowledge of the adult, child, or youth's strengths and limitations
- Assisted in the development of mental health relapse prevention strategies and plans
- Participated in weekly multi-disciplinary team meetings
- Attended weekly group supervision meetings
- Attended monthly individual supervision with the Clinical Director
- Participated in ongoing training activities and maintained professional licensure where applicable
- Completed all other duties as assigned by the Clinical Director/Team Leaders.
Counselor
Janney Elementary School | District of Columbia
09.2019 - 12.2019
- Utilized the Responsive Classroom and Positive Behavior Support to create a community of character;
- Enforced Janney School expectations;
- Modeled appropriate practices and offered constructive feedback for more junior counselors, in a supportive and collegial manner;
- Regularly taken attendance and knows the whereabouts of all children;
- Orients students and parents on program rules and procedures;
- Managed behavior issues and keeps the Director informed of students that may need additional support;
- Supervised emergency situations & practices (fire drills, cover, etc.…);
- Attended meetings as requested by the Program Director to report general classroom updates regarding students, staff, and program happenings;
- Communicated class lesson plans with my partner;
- Attended staff meetings as requested by the Program Director;
- Cleaned up utilized work areas, returning the room to better conditions than it was found;
- Flexible and proactive in responding to program and director needs.
Education
School Psychology
Bowie State University
Bowie, Maryland05.2023
Bachelor of Science - Psychology
Morgan State University
Baltimore, Maryland08.2022
Skills
- Leadership; Communication skill; Time management; Documentation review; Research and Analytical Skills; Administrative Skills; Data Analysis; Faculty Collaboration; Program Evaluation; Assessments/ Consultation; Data Collection; Office Support; Microsoft Office Suite; Activity Tracking
Affiliations
"PREDOC" Pathways to Research and Doctoral Careers Research Project: Student Success When Supported with Educational & Counseling Resources
Timeline
Student Trainee
Executive Office Of The President (OMB)
08.2023 - Current
Proctor
Pearson VUE
03.2023 - 07.2023
Graduate Assistant
Bowie State University
07.2022 - 03.2023
Behavioral Health Technician
Sandstone Care
07.2022 - 11.2022
Teacher's Assistant
Morgan State University
01.2022 - 05.2022
Call Center Representative
District of Columbia
03.2021 - 09.2021
Community Support Worker
MBI Health Services, District of Columbia
02.2020 - 07.2020
Counselor
Janney Elementary School | District of Columbia
09.2019 - 12.2019
School Psychology
Bowie State University
Bachelor of Science - Psychology
Morgan State University
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