Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonnel Agard

Ellenwood,GA

Summary

Committed to promoting lasting customer satisfaction through quality service and unparalleled support. My passion is ensuring that every interaction leaves a positive impact. I possess a strong enthusiasm for assisting customers with essential support, focusing on obtaining authorizations, scheduling procedures, and coordinating paperwork to streamline the process. Renowned for my attention to detail and proactive approach, I excel in building relationships and thrive in fast-paced environments. My hardworking nature and adaptable mindset enable me to effectively navigate challenges while consistently exceeding expectations.

Overview

5
5
years of professional experience

Work History

Cabin Experience Agent - Lavatory Service Tech.

Delta Air Lines, Inc.
Atlanta, GA
01.2025 - Current

Operated device for efficient task management.

Ensured rapid and safe servicing of aircraft.

Trained new team members in maintaining seamless operations.

Maintained regular communication with tower dispatcher, AIC and OSM to effectively relay current task status or concerns.

Safely drive and operate ground equipment in areas of congestion. Practice safety-conscious behaviors in all operational processes and procedures.

Homemaker

Self Employed
Ellenwood, GA, USA
04.2023 - Current
  • Sorted, laundered, and put away various laundry items
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings
  • Formulated and balanced a budget, paying bills and identifying cost-saving opportunities for the household
  • Network on social media with other homemakers, volunteer at local community events, and create handcraft gifts for events

Patient Service Representative

Piedmont Urgent Care By Wellstreet
11.2022 - 04.2023
  • Provided exceptional customer service to patients, answering questions and addressing concerns
  • Verified insurance eligibility and coverage for patients
  • Entered patient demographic and insurance data into electronic medical record system
  • Filed and maintained patient records in accordance with HIPAA regulations

Parent Volunteer

Jackson Public School District
Jackson, MS, USA
08.2019 - 05.2022
  • Contributed time, suggestions, and resources to support student organizations
  • Promoted student development and engagement by helping organize special activities
  • Recruited new parent volunteers or organized workload to cover demand
  • Partnered with school administration to improve outreach to students and parents
  • Protected children from infection by cleaning and sanitizing spaces

Education

Associate of Applied Science - Mathematics And Science

Cyril Potter College
08.2016

Skills

  • Organization and Time Management
  • Customer Service
  • Flexible and Adaptable
  • Data Entry
  • Clinic Administration
  • Demographic Information
  • Call Center Operations

Timeline

Cabin Experience Agent - Lavatory Service Tech.

Delta Air Lines, Inc.
01.2025 - Current

Homemaker

Self Employed
04.2023 - Current

Patient Service Representative

Piedmont Urgent Care By Wellstreet
11.2022 - 04.2023

Parent Volunteer

Jackson Public School District
08.2019 - 05.2022

Associate of Applied Science - Mathematics And Science

Cyril Potter College
Jonnel Agard