Jonneshia Pelsey
Arlington
Summary
Seasoned Senior Fraud Analyst with comprehensive background in fraud detection, prevention and mitigation strategies. Skilled at identifying patterns, trends and irregularities to uncover fraudulent activities using advanced technological tools. Strengths include strong analytical abilities, critical thinking skills, and expertise in data analysis for risk assessment. Past roles have resulted in significantly minimizing financial losses due to fraud through effective policy implementation and continuous process improvement initiatives.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Senior Fraud Analyst
Bank of America
Fort Worth
06.2022 - 04.2025
- Analyzed transaction data to identify fraudulent patterns and suspicious activities.
- Collaborated with cross-functional teams to enhance fraud detection systems.
- Conducted in-depth investigations into reported fraud cases and anomalies.
- Documented all investigations conducted including steps taken, results obtained and conclusions reached.
- Investigated possible fraudulent transactions by gathering evidence from internal systems and external sources.
- Conducted data analysis using various software tools such as SAS, SQL, and Excel.
- Analyzed and investigated suspicious activity reports to identify potential fraud cases.
- Maintained up-to-date knowledge about emerging trends in financial crime technologies.
- Promoted to a specialized task force within one year, focusing on high-value fraud cases.
- Facilitated enhanced employee relations and experiences by serving as an Employee Ambassador.
Claims Specialist
Accenture
Dallas
08.2021 - 04.2022
- Reviewed claims for accuracy and compliance with company policies.
- Analyzed client documentation to determine eligibility for claims processing.
- Collaborated with team members to resolve complex claims issues efficiently.
- Assisted claimants with their Unemployment insurance claims by efficiently handling inbound calls for the state of Maryland.
Banking Specialist
Genpact
Richardson
09.2019 - 08.2021
- Managed customer inquiries and resolved banking issues efficiently.
- Assisted clients with account openings and transaction processing.
- Conducted regular audits to ensure compliance with banking regulations.
- Utilized banking software for account management and reporting tasks.
- Maintained updated knowledge of banking regulations and laws related to consumer protection and fraud prevention.
- Advanced to Collections & Transaction Dispute Claims role after one year, demonstrating expertise in banking operations.
Education
Bachelor of Arts - African-American Studies
Florida Agricultural And Mechanical University
Tallahassee, FL 08.2011 - 05.2015
Skills
- Fraud detection
- Data analysis
- SQL programming
- Compliance auditing
- Investigation techniques
- Risk management
- Financial reporting
- Effective communication
- Critical thinking
- Team collaboration
- Time management
- Attention to detail
- Fraud case management
- SAS programming
- Banking operations
- SQL proficiency
- Fraud metrics tracking
- Fraud investigation coordination
- Fraud prevention
- Investigative techniques
Timeline
Senior Fraud Analyst
Bank of America
06.2022 - 04.2025
Claims Specialist
Accenture
08.2021 - 04.2022
Banking Specialist
Genpact
09.2019 - 08.2021
Bachelor of Arts - African-American Studies
Florida Agricultural And Mechanical University
08.2011 - 05.2015
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