Jonnetta Shepherd
Chicago,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Successfully works as part of team to reach personal and business goals. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Flex Associate
Burlington Stores
04.2023 - 12.2023
- Set up promotional displays in order to encourage sales of featured items.
- Unloaded delivery trucks and stocked new products onto store shelves.
- Performed price changes on tags or labels as needed.
- Operated cash register to process payments for merchandise purchases.
- Maintained friendly, outgoing and customer-focused demeanor while on sales floor.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Package Handler
UPS
10.2022 - 01.2023
- Organized packages according to type, size, destination, and other specifications.
- Assisted in loading delivery trucks with prepared packages.
- Packed boxes and stock using organizational guidelines.
- Assisted in training new employees on package handling processes.
- Assisted with other tasks assigned by management as needed.
Front-end Staff
Jubilee Juice & Grill
04.2022 - 10.2022
- Collaborated with team to deliver timely service of items.
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Followed recipes and customer requests to prepare meals.
- Maintained professional demeanor during interactions with customers and co-workers.
Crew Member
Taco Bell
06.2021 - 01.2022
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
High school graduate -
ASPIRA Antonia Pantoja High School
05-2015
Skills
- Merchandise Stocking
- Customer Service
- Active Listening
- Time Management
- Interpersonal and Written Communication
- Problem-Solving
- Teamwork and Collaboration
- Product Knowledge
- Cash Register Operation
- Adaptability
Timeline
Flex Associate
Burlington Stores
04.2023 - 12.2023
Package Handler
UPS
10.2022 - 01.2023
Front-end Staff
Jubilee Juice & Grill
04.2022 - 10.2022
Crew Member
Taco Bell
06.2021 - 01.2022
High school graduate -
ASPIRA Antonia Pantoja High School
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