JONNETTA SUTTON
Brooklyn,NY
Summary
Organized and personable with a positive, upbeat attitude and strong communication skills. Possesses a solid foundation in office software and administrative tasks, including scheduling and document management. Committed to enhancing office efficiency and supporting team goals.
Overview
11
11
years of professional experience
Work History
Secretary
Mount Sinai Beth Isearl
01.2023 - Current
- Obtained payments from patients and scanned identification and insurance cards.
- Enhanced the overall patient experience through prompt and courteous service, addressing inquiries or requests with professionalism and empathy.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
Paraprofessional
NYC Department of Education
01.2018 - 01.2023
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support lead teachers.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Customer Service Representative
Spectrum
11.2016 - 05.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Receptionist
UMD Urgent Medical Care
11.2015 - 10.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Teller
Davids Check Cashing
02.2014 - 10.2015
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
Bachelor of Arts - Psychology
Touro University
New York, NY01-2024
Associate of Applied Science - Criminal Justice
ASA College
Brooklyn, NY02-2019
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
Timeline
Secretary
Mount Sinai Beth Isearl
01.2023 - Current
Paraprofessional
NYC Department of Education
01.2018 - 01.2023
Customer Service Representative
Spectrum
11.2016 - 05.2017
Receptionist
UMD Urgent Medical Care
11.2015 - 10.2016
Teller
Davids Check Cashing
02.2014 - 10.2015
Bachelor of Arts - Psychology
Touro University
Associate of Applied Science - Criminal Justice
ASA College
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