Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Hi, I’m
Jonnettia Craft
Humble,TX
Summary
Overview
11
years of professional experience
Work History
SGSDeer Park, TX
Invoice Specialist
04.2022 - 01.2023
Job overview
- Responsible for the administration and central processing of invoices for OGC utilizing SharePoint, Oracle, as well as Customer Online Portals
- Validate and process client invoices, Verify contact data within the internal database, Perform invoice verification, Reconcile information between two internal databases, and Process inquires and tracks invoices
- Provide quality customer service to internal and external clients, Heavy phone and computer activity, Other miscellaneous job duties as assigned, At all times, comply with SGS Code of Integrity and Professional Conduct.
Sarvana
Insurance Verificator
01.2022 - 01.2023
Job overview
- Established and maintained relationships with insurance providers for productive communications.
- Performed various administrative tasks by filing, copying and faxing documents.
- Negotiated payment plans on behalf of clients facing financial hardship, helping them access necessary healthcare services without undue burden.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Updated patient records with accurate, current insurance policy information.
Dryden Apts
Leasing Consultant
01.2023 - Current
Job overview
- Conducted regular inspections of both interior and exterior of properties for damage.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
Cognitive Medical Services
Scheduling Rep
06.2020 - 04.2022
Job overview
- Contact Provider and Veteran to get preference and schedule appointment,
- Entry and Upload medical information in MedNet and HSRN,
- Except inbound calls when queues are high.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Optimized resource allocation for staff members by monitoring workload and adjusting schedules accordingly.
North Cypress Medical CenterCypress, TX
H.U.C.
10.2015 - 06.2020
Job overview
- Support the medical staff in the ED/ER
- Help keep the facility organized and coordinate communication between patients and medical staff/physicians
- Greet and check in patients that come in through EMS, and perform clerical duties
- Compile patient’s charts, transcribe physicians' orders, and document birth or death certificates, control of any transportation
- Much of the work is performed under supervision of registered physicians or nurses
- Learned and adapted quickly to new technology and software applications.
Ace Cash Express
Manager
01.2019 - 01.2020
Job overview
- Evaluated and negotiated contracts to procure favorable financial terms.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Implemented risk management strategies to minimize potential losses and safeguard the bank''s assets.
- Developed strategic plans for day-to-day financial operations.
Rowan Company
Admin Asst
01.2013 - 01.2015
Job overview
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Supported executive management by preparing reports, conducting research, and assisting with special projects.
Education
Ultimate Medical Academy - ClearwaterClearwater, FL
Associate of Science from Healthcare Management
06.2025
University Overview
Oklahoma Panhandle State UniversityGoodwell, OK
Associate of Science from Psychology
08.2019
University Overview
Skills
- Appointment Scheduling
- Patient Education
- Insurance Verifying
- Proficiency with M/O, Word, PowerPoint, Excel, outlook, and ect
- Multidisciplinary Team Collaboration
- Healthcare, Real Estate and Oil & Gas Coordination
- Interpreting physician orders
- Multi-task and switch between different communication channels
- CPR/AED / MEDITECH EHR Software
- Medical clinical procedures
- Training and mentoring
- Exhibit empathy and understanding over the phone, email and chat
Timeline
Leasing Consultant
Dryden Apts
01.2023 - Current
Invoice Specialist
SGS
04.2022 - 01.2023
Insurance Verificator
Sarvana
01.2022 - 01.2023
Scheduling Rep
Cognitive Medical Services
06.2020 - 04.2022
Manager
Ace Cash Express
01.2019 - 01.2020
H.U.C.
North Cypress Medical Center
10.2015 - 06.2020
Admin Asst
Rowan Company
01.2013 - 01.2015
Ultimate Medical Academy - Clearwater
Associate of Science from Healthcare Management
Oklahoma Panhandle State University
Associate of Science from Psychology