JONNETTIA YOUNG
GREENSBORO
Summary
Authorized to work in the US for any employer Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues
Overview
23
23
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
Marcus by Goldman Sachs
12.2023 - Current
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
SECURITY GUARD
Securitas Security Services USA, Inc
05.2018 - Current
- Conduct routine patrols, monitor CCTV, and maintain detailed log books to ensure building security.
- Perform regular rounds, scan checkpoints, and oversee CCTV footage, enhancing facility safety.
- Secure premises by conducting thorough patrols, monitoring surveillance systems, and keeping accurate logs.
- Ensure building security through systematic rounds, CCTV monitoring, and precise log book entries.
- Monitor CCTV, perform security rounds, and document activities to maintain a secure environment.
- Secure business premises through vigilant patrols, CCTV monitoring, and meticulous log maintenance.
- Implement robust security protocols to safeguard assets and personnel.
CUSTOMER SERVICE REPRESENTATIVE
CIOX Health
03.2022 - 06.2022
- Made outbound calls to doctors' offices to request patient charts, ensuring timely data collection.
- Conducted outbound calls to medical offices, efficiently retrieving patient charts.
- Managed scheduling system, enhancing operational workflow and improving data accuracy.
- Meticulously processed patient chart requests, ensuring compliance with HIPAA regulations.
- Optimized scheduling procedures, reducing appointment conflicts.
CUSTOMER SERVICE REPRESENTATIVE
Verizon
09.2020 - 03.2021
- Handled incoming calls to assist customers with phone activation, order inquiries, and billing issues.
- Resolved customer issues efficiently, leading to improved satisfaction and retention rates.
- Utilized problem-solving skills to address and resolve complex billing disputes.
- Collaborated with team members to streamline customer service processes, enhancing overall efficiency.
MATERIAL HANDLER
Ralph Lauren
09.2017 - 12.2018
- Processed and tagged clothing for shipment, ensuring accurate sorting and efficient workflow.
- Achieved high accuracy in order fulfillment, reducing errors and returns.
- Utilized inventory management skills to maintain organized stock levels.
- Collaborated with team members to streamline packaging processes, enhancing productivity.
- Resolved logistical issues promptly, ensuring timely delivery of products.
CNA
Premiere Health Care
02.2016 - 03.2016
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
CASHIER
Walmart
03.2012 - 04.2013
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
CNA
Deanwood rehab center
12.2010 - 01.2012
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
CASHIER/MANAGER
HoneyComb Hideout
01.2005 - 01.2010
- Quickly and accurately counted drawers at start and end of each shift.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Resolved customer complaints quickly to maintain customer satisfaction.
SECURITY GUARD
Securitas
03.2002 - 12.2004
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
CUSTOMER SERVICE ASSOCIATE/SUPERVISOR
SELF STORAGE
08.2002 - 01.2004
- Handled billing and payment issues by following guidelines and resolving disputes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Managed timely and effective replacement of damaged or missing products.
Education
DIPLOMA - Graduate high school degree
Continental Academy
Washington, DC06.1997
Skills
- CNA (Experienced)
- CCTV
- Security
- Van driver
- Cash handling
- Cash register
- Customer service
- Sales
- Guest services
- Driving
- Communication skills
- Typing
- CRM software
- Computer skills
- Front desk
- Organizational skills
- Time management
- Phone etiquette
- Data entry
- Scheduling
- Complaint resolution
- Account updating
- Multi-line phone talent
- Calm demeanor
Certification
Non-CDL Class C Driver's License
Hobbies and Interests
- Authorized to work in the US for any employer.
- Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Marcus by Goldman Sachs
12.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
CIOX Health
03.2022 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
Verizon
09.2020 - 03.2021
SECURITY GUARD
Securitas Security Services USA, Inc
05.2018 - Current
MATERIAL HANDLER
Ralph Lauren
09.2017 - 12.2018
CNA
Premiere Health Care
02.2016 - 03.2016
CASHIER
Walmart
03.2012 - 04.2013
CNA
Deanwood rehab center
12.2010 - 01.2012
CASHIER/MANAGER
HoneyComb Hideout
01.2005 - 01.2010
CUSTOMER SERVICE ASSOCIATE/SUPERVISOR
SELF STORAGE
08.2002 - 01.2004
SECURITY GUARD
Securitas
03.2002 - 12.2004
DIPLOMA - Graduate high school degree
Continental Academy
Similar Profiles
Daniel KeokhamDaniel Keokham
Cookie Advocacy Specialist at Marcus by Goldman SachsCookie Advocacy Specialist at Marcus by Goldman Sachs
Deija JamesDeija James
SAVINGS SPECIALIST at Marcus by Goldman SachsSAVINGS SPECIALIST at Marcus by Goldman Sachs
Talin LarsonTalin Larson
Specialist at Marcus By Goldman SachsSpecialist at Marcus By Goldman Sachs
Antonio WoodsAntonio Woods
Security Officer at GardaWorld SecuritySecurity Officer at GardaWorld Security
Solomon TateSolomon Tate
Truck Driver at 10 Roads ExpressTruck Driver at 10 Roads Express