Jonni Tice
Jamesville,NC
Summary
I am a very hard worker, dedicated to every job I ever had, with 10 plus years at both my current and past jobs. I work well with others, work extremely well under pressure, and love working with the public. I like things done right and always strive to make the customer happy. I am a fast learner and want to do my job to the very best of my ability. Although I have spent the last 25 years in the restaurant industry, I am ready for a new chapter and I am open to all other possible career opportunities.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Manager, Waitress, Hostess
The Shamrock Restaurant
Williamston, NC
10.2011 - Current
- Waitress
- Hostess
- Cashier
- Cook (prep and short order)
- Catering
- Manager
- EOD Register Count
- Daily Deposits
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Assisted in constructing new POS menu system.
- Restocked supplies of condiments, beverages and other items as needed.
- Managed reservations system, ensuring accuracy in bookings and availability.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Answered questions regarding menu items, special offers and other restaurant information.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Responded promptly to guest inquiries and resolved issues to maintain high service standards.
Owner/Head Waitress/Manager
Griffins Quick Lunch
Williamston, NC
01.2001 - 01.2010
- Head waitress
- Cook
- Hostess
- Manager
- Owner (18 months)
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Maintained relationships with existing customers by providing superior customer service.
- Oversaw budgeting and financial management, including payroll and quarterly tax preparation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Set pricing structures according to market analytics and emerging trends.
- Implemented quality assurance processes to ensure product excellence.
- Ensured compliance with local, state, and federal regulations.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed daily operations of business, including hiring and training staff.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Provided direction and guidance to employees.
Counter Associate/General Warehouse Associate
Whitley's Auto Supply
Williamston, NC
06.1998 - 06.2000
- Reconciled discrepancies between physical count of inventory versus computer records.
- Offered information regarding sale promotions and new products.
- Kept counter and display areas in clean and neat fashion.
- Computed purchases and received and processed cash or credit payment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Operated a variety of equipment including cash registers, scanners and scales to process customer transactions accurately.
- Maintained cleanliness of the store by sweeping floors, dusting shelves and organizing merchandise displays.
- Assisted with unloading delivery trucks and restocking store shelves
- Greeted customers and offered immediate assistance to help locate and purchase desired products.
Education
Associate's degree - Medical office administration
Martin Community College
Williamston, NC05.2012
Skills
- Banquet Experience
- Hospitality
- Microsoft Office
- Customer service
- Microsoft Word
- Computer skills
- Food Safety
- Kitchen Experience
- Cash handling
- Management
- Food Service
- Administrative experience
- Host/Hostess
- Restaurant Management
- Serving Experience
- Office Management
- Food Preparation
- Accounts Receivable
- Catering
- Restaurant Experience
- Leadership
Certification
Food Handler Certification, ServSafe
Timeline
Manager, Waitress, Hostess
The Shamrock Restaurant
10.2011 - Current
Owner/Head Waitress/Manager
Griffins Quick Lunch
01.2001 - 01.2010
Counter Associate/General Warehouse Associate
Whitley's Auto Supply
06.1998 - 06.2000
Associate's degree - Medical office administration
Martin Community College
Similar Profiles
Michael O'RiordanMichael O'Riordan
Waiter at The Shamrock RestaurantWaiter at The Shamrock Restaurant
Alexis AspAlexis Asp
Front of House Manager at Salty Shamrock RestaurantFront of House Manager at Salty Shamrock Restaurant
Marcos CruzMarcos Cruz
Lead Prep Cook at Bakers Family RestaurantLead Prep Cook at Bakers Family Restaurant