Dedicated professional with exceptional customer service skills. Proven ability to enhance customer satisfaction and team collaboration in different-paced environments.
Overview
6
6
years of professional experience
Work History
Warehouse Worker
Prime Flight
Kansas City, MO
08.2024 - 05.2025
Operated forklifts and pallet jacks to transport materials efficiently.
Assisted in inventory management through accurate tracking of stock levels.
Maintained cleanliness and organization of warehouse space for optimal safety.
Collaborated with team members to ensure timely order fulfillment.
Server
The Dirty Buffalo
Virginia Beach, VA
06.2022 - 05.2024
Provided exceptional customer service in fast-paced dining environment.
Assisted in training new servers on menu knowledge and service standards.
Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
Maintained cleanliness and organization of dining area to enhance guest experience.
Utilized negotiation skills to address and deescalate conflicts, ensuring team cohesion.
Addressed customer inquiries and resolved complaints promptly to maintain satisfaction.
Customer Service Representative
EK Management
Kansas City, MO
09.2019 - 11.2022
Resolved customer inquiries through multiple channels, enhancing overall satisfaction and retention.
Managed high-volume calls while maintaining accuracy and efficiency in service delivery.
Implemented process improvements that streamlined communication between departments.
Trained new staff on company policies and customer service best practices, fostering team development.
Analyzed customer feedback to identify trends and recommend actionable solutions for service enhancement.