Summary
Overview
Work History
Education
Skills
Timeline
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Jonnice Soil

Sandy Springs,Georgia

Summary

Dedicated professional with exceptional customer service skills. Proven ability to enhance customer satisfaction and team collaboration in different-paced environments.

Overview

6
6
years of professional experience

Work History

Warehouse Worker

Prime Flight
Kansas City, MO
08.2024 - 05.2025
  • Operated forklifts and pallet jacks to transport materials efficiently.
  • Assisted in inventory management through accurate tracking of stock levels.
  • Maintained cleanliness and organization of warehouse space for optimal safety.
  • Collaborated with team members to ensure timely order fulfillment.

Server

The Dirty Buffalo
Virginia Beach, VA
06.2022 - 05.2024
  • Provided exceptional customer service in fast-paced dining environment.
  • Assisted in training new servers on menu knowledge and service standards.
  • Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Utilized negotiation skills to address and deescalate conflicts, ensuring team cohesion.
  • Addressed customer inquiries and resolved complaints promptly to maintain satisfaction.

Customer Service Representative

EK Management
Kansas City, MO
09.2019 - 11.2022
  • Resolved customer inquiries through multiple channels, enhancing overall satisfaction and retention.
  • Managed high-volume calls while maintaining accuracy and efficiency in service delivery.
  • Implemented process improvements that streamlined communication between departments.
  • Trained new staff on company policies and customer service best practices, fostering team development.
  • Analyzed customer feedback to identify trends and recommend actionable solutions for service enhancement.

Education

High School Diploma -

Truman Highschool
Independence

No Degree - Health And Human Services

Ultimate Medical Academy
Clearwater, FL
11-2027

Skills

  • Self-motivated and disciplined
  • Exceptional customer service & hospitality
  • Adapts quickly to guidelines and procedures
  • Critical thinking
  • Computer proficiency
  • Professional telephone demeanor

Timeline

Warehouse Worker

Prime Flight
08.2024 - 05.2025

Server

The Dirty Buffalo
06.2022 - 05.2024

Customer Service Representative

EK Management
09.2019 - 11.2022

High School Diploma -

Truman Highschool

No Degree - Health And Human Services

Ultimate Medical Academy
Jonnice Soil