Jonnie Herndon
Jacksonville,FL
Summary
Proven leader with extensive experience in fast-paced environments, notably at Anejo Cocina Mexicana of Yulee, where I excelled in staff management and customer relationship management. Skilled in team leadership and time management, I significantly enhanced customer satisfaction and operational efficiency. Demonstrated ability to train and motivate teams, achieving notable improvements in productivity and service quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Anejo Cocina Mexicana of Yulee
05.2022 - 12.2024
- Certified Manager Training Completed
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Bartender
The Roost
10.2019 - 05.2022
- Upheld strict regulations for safe alcohol service and food safety.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Assisted with inventorying beverage stock and bar supplies.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Massanutten Military Academy
Woodstock, VA06-2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Relationship building
- Cross-functional teamwork
- Customer relationship management (CRM)
- Shift scheduling
Certification
- ServSafe Manager Certification issued through ServSafe in September 2024 and Febuaray 2019
Timeline
Manager
Anejo Cocina Mexicana of Yulee
05.2022 - 12.2024
Bartender
The Roost
10.2019 - 05.2022
- ServSafe Manager Certification issued through ServSafe in September 2024 and Febuaray 2019
High School Diploma -
Massanutten Military Academy
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