Jonnie Sherrie Mattingly
Aurora,CO.
Summary
Experienced customer care professional with three plus years of experience in the telecommunications industry. Now seeking a challenging but rewarding role in a position where I can use my interpersonal skills to provide the highest level of support to customers of the Colorado community. Efficient in the use of PC operating systems and experience using the following software: Microsoft Word, Excel, PowerPoint, Publisher, email, and the Internet.
Work well with others and enjoy working in teams. Communication skills is a plus via phone and in person.
Overview
10
10
years of professional experience
Work History
Data Collection Specialist
Luce Research
Colorado Springs, CO
06.2018 - 01.2021
Student Specialist
Hawaii Community College, Ha'awi Kokua Program
Hilo, HI
09.2017 - 05.2018
Library Assistant
Hilo Public Library
Hilo, HI
01.2016 - 08.2017
Clerical Specialist II/Medical Clerk
Denver Health
Denver, CO
01.2004 - 03.2008
Phlebotomist
Quest Diagnostics
Denver, CO
10.2004 - 12.2004
Swing Manager
McDonalds Restaurant
Littleton, CO
07.2002 - 07.2003
- Assigned duties, responsibilities, and workstations to employees in accordance with work requirements
- Compiled and balanced cash receipts at the end of the day and shift
- Hired, trained, and managed several team members and achieved significant improvements in their productivity
- Resolved customer complaints regarding food service
- Trained workers in food preparation, and in service, sanitation, and safety procedures
- Inspected supplies, equipment, and work areas to ensure efficient service and conformance to standards
- Scheduled work hours, resolved conflicts, determined salaries
- Observed and evaluated workers and work procedures to ensure quality standards and service
- Analyzed operational problems, such as theft and wastage, and establish procedures to alleviate these problems
- Performed personnel actions such as hiring and firing staff and consulting with other managers, as necessary
- Clerical Skills
- Greet persons entering establishment, determined nature and purpose of visit, and directed and escorted them to specific destinations
- Scheduled appointments and maintained and updated appointment calendars
- Transmitted information and documents to customers, using computer, mail, and facsimile machine
- Received payment and recorded receipts for services
- Performed administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators and computers to work with pay records, invoices, balance sheets and other documents
- Reviewed medical records for completeness, assemble records into standard order and filed records in designated areas according to applicable alphabetic and numeric filing system
- Located, signed out and delivered medical records requested by hospital departments
- Assisted other workers with coding of records
- Performed general office duties such as typing, operating office machines, and sorting mail
- Eliminated outdated and unnecessary materials, destroying them, and transferring them to inactive storage according to file maintenance guidelines and legal requirements.
Education
Bachelor of Social Work - undefined
Colorado State University
Bachelor of Science - undefined
Associate - Science-Administration of Justice
Hawaii Community College
2018
Certificate of Completion-Community Health Worker Hilo - undefined
Maui Community College
2018 - undefined
07.2017
Certificate of Completion-Phlebotomy Assembled tourniquet, needles, disposable - undefined
Community College of Denver
2004
GED - undefined
Community College of Denver
2004
Safe Talk Training-10/2017, 08/2016 ASIST Training (Suicide Prevention) - undefined
06.2017
Leadership Conference - undefined
09.2017
Timeline
Data Collection Specialist
Luce Research
06.2018 - 01.2021
Student Specialist
Hawaii Community College, Ha'awi Kokua Program
09.2017 - 05.2018
Library Assistant
Hilo Public Library
01.2016 - 08.2017
Phlebotomist
Quest Diagnostics
10.2004 - 12.2004
Clerical Specialist II/Medical Clerk
Denver Health
01.2004 - 03.2008
Swing Manager
McDonalds Restaurant
07.2002 - 07.2003
Bachelor of Social Work - undefined
Colorado State University
Bachelor of Science - undefined
Associate - Science-Administration of Justice
Hawaii Community College
Certificate of Completion-Community Health Worker Hilo - undefined
Maui Community College
2018 - undefined
Certificate of Completion-Phlebotomy Assembled tourniquet, needles, disposable - undefined
Community College of Denver
GED - undefined
Community College of Denver
Safe Talk Training-10/2017, 08/2016 ASIST Training (Suicide Prevention) - undefined
Leadership Conference - undefined
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