JONNIQUE DEMBY
Clayton,NC
Summary
Highly motivated professional with a proven track record of delivering exceptional customer service in the healthcare industry. Demonstrated success in efficiently managing patient accounts, resolving issues, and ensuring high levels of patient satisfaction. Skilled in utilizing strong interpersonal skills to build lasting relationships and foster trust with patients. Known for exceptional multitasking abilities and the capacity to adapt quickly to changing situations.
Overview
6
6
years of professional experience
Work History
Metal Screen Officer
Duke Regional Hospital
Durham
01.2023 - Current
- Screen individuals at the entrance using metal detectors, ensuring a secure environment for all
- Inspect personal belongings thoroughly, preventing unauthorized items from entering the facility
- Utilize handheld wands to check clothing and belts for concealed items, enhancing security measures
- Patrol hospital campus to maintain order and ensure the safety of staff, patients, and visitors
- Regularly monitor hospital grounds, contributing to a secure and orderly environment
- Partnered with hospital staff to implement and refine security procedures, enhancing overall safety protocols and emergency preparedness
- Implement rigorous screening protocols, enhancing facility security
- Conduct thorough inspections, preventing unauthorized entry and maintaining a safe environment
Dietary Assistant
UNC Health Care
Chapel Hill
10.2021 - 01.2023
- Delivered patient meal trays accurately and on time, enhancing patient satisfaction
- Set up and organized silverware for meal presentations, ensuring quality and hygiene
- Managed inventory stock levels and reviewed expiration dates to maintain efficiency
- Prepared meal trays on the tray line, maintaining cleanliness and hygiene standards
- Took and delivered overnight orders, improving customer service skills
- Streamlined meal preparation processes, ensuring timely delivery and adherence to dietary restrictions, while maintaining strict hygiene standards
- Optimized inventory management, reducing waste and improving efficiency in meal tray assembly and distribution
- Coordinated with healthcare teams to fulfill patients' overnight meal requests, enhancing overall care experience and satisfaction
- Implemented new organization methods for silverware and meal presentation, elevating the dining experience for patients
- Provided compassionate service to patients, addressing individual needs and contributing to a positive hospital environment
COVID-19 Temperature Screener
Cree Inc
Durham
10.2020 - 02.2021
- Conducted thorough screenings of incoming employees, ensuring safety compliance and reducing infection risks
- Performed external work assignments, contributing to operational efficiency during the pandemic
- Supplied N95 masks, enhancing workplace safety and protection for staff
- Conducted temperature checks, identifying potential COVID-19 cases promptly and accurately
- Implemented rigorous health screening protocols, ensuring workplace safety during COVID-19 pandemic
- Managed temperature checks and mask distribution effectively
Dietary Aide
Croasdaile Village
Durham
01.2019 - 08.2021
- Managed food service operations, ensuring adherence to personalized meal plans for residents
- Enhanced meal variety, including regular, mechanical, and pureed diets, meeting diverse dietary needs
- Maintained food safety by monitoring temperatures and ensuring portion accuracy with appropriate utensils
- Prepared salads and desserts, consistently providing timely snacks and maintaining efficient stock levels
- Established labeling protocols, updated outdated labels, and ensured cleanliness and organization in dining areas
- Managed diverse dietary needs, ensuring personalized meal plans for residents
- Maintained strict food safety protocols and portion accuracy
- Enhanced meal variety, catering to regular, mechanical, and pureed diets
- Consistently delivered timely snacks, improving resident satisfaction
- Implemented efficient stock management system
- Established protocol for labeling and dating opened materials, optimizing kitchen organization
Education
COMPLETED COURSEWORK TOWARDS CERTIFICATE IN PHLEBOTOMY -
Triple A Phlebotomy
Durham, NCHIGH SCHOOL DIPLOMA -
Durham School Of The Arts
Durham07.2020
Skills
- Strong verbal communication
- Strong written communication
- Dataentry skills
- Basic PC
- Patient confidentiality
- Professionalism and Etiquette
- Teamwork and Collaboration
- Multitasking Abilities
- Basic Math Skills
- Organizational Skills
- Problem-solving abilities
- Reliability and Dedication
- Report Writing
- Rule Enforcement
- Analytical Thinking
- Phlebotomy
- Meal Preparation
- Transporting Patient
- Data Entry
- Blood Collection
- Patient Care
- Customer Service
- Dining Room Setup
- Nutrition
Timeline
Metal Screen Officer
Duke Regional Hospital
01.2023 - Current
Dietary Assistant
UNC Health Care
10.2021 - 01.2023
COVID-19 Temperature Screener
Cree Inc
10.2020 - 02.2021
Dietary Aide
Croasdaile Village
01.2019 - 08.2021
COMPLETED COURSEWORK TOWARDS CERTIFICATE IN PHLEBOTOMY -
Triple A Phlebotomy
HIGH SCHOOL DIPLOMA -
Durham School Of The Arts