Jonny Veth
Tukwila,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Detailed oriented and can work effectively unsupervised and quickly mastering new skills.
I have experience in leading projects and scheduling on time resolution.
I set the priority to meet the needs of the business and finds way to help save for profit.
Overview
23
23
years of professional experience
Work History
ITOC
Costco
Issaquah, WA
10.2018 - Current
- Monitoring Power outages, Depot, MDO, Costco Web page, and all of Costco Tools.
- Developed and monitored system performance metrics to identify areas of improvement.
- Provided technical support for hardware, software, and network related issues.
- Configured and maintained Windows operating systems and applications.
- Implemented IT operations processes such as change control, incident response, problem resolution.
- Collaborated with other teams to deliver end-to-end services that meet customer requirements.
- Was a go to person for training new hires.
- Created reports, presentations, and other documentation for stakeholders.
Service Desk Analyst
Costco
Issaquah, WA
04.2017 - 10.2018
- Identified root cause of incidents and problems and implemented appropriate solutions accordingly.
- Provided first-level technical support to customers with IT related issues. (eg) Troubleshooting edp room having the employee trace cables.
- Created documentation for frequently asked questions and how-to guides for end users.
- Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.
- 24/7 Technical help for teams.
- Provided remote assistance to customers when required via phone or remote desktop tools.
- Responded promptly to customer emails regarding any IT related queries.
Night Floor Manager/Assistant Front End Manager
Costco
Seattle/Tukwila, WA
03.2015 - 04.2017
- Ensured that all staff members adhered to safety guidelines and regulations.
- Maintained a safe, clean and organized floor environment.
- Provided training and guidance to new employees regarding store policies and procedures.
- Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Developed strategies for increasing sales productivity and profitability within the department.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Trained, motivated and oversaw team of 35 plus employees on Front end and 9 team of supervisors delivering outstanding service to every customer.
- Established ambitious goals for employees and departments in order to promote quality and productivity improvements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Deli Supervisor/Night Floor Supervisor/Front End Supervisor
Costco
Seattle
03.2009 - 03.2015
- Supervised and trained deli staff on customer service, food preparation, and safety protocols.
- Developed efficient systems for ordering, stocking, and rotating product.
- Ensured compliance with health department regulations in all areas of the deli.
- Maintained cleanliness of work area throughout shift.
- Facilitated daily team meetings to discuss goals and objectives for the day ahead.
- Analyzed sales data to identify trends in product demand and adjust staffing accordingly.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Maintained a clean, organized, and safe work environment at all times.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Displayed appropriate signage for products and sales promotions.
- Organized meetings, contests and various sales initiatives with department staff to achieve sales targets.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
Front End Assistant/Food Court Employee
Costco
Tukwila
03.2001 - 03.2009
- Assisted customers with product selection and purchase decisions.
- Provided customer service support for online orders and inquiries.
- Coordinated store events such as promotions, sales, or in-store activities.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Greeted customers, took orders, and provided customer service.
- Maintained a clean work area and equipment.
- Assisted in the preparation of food items such as salads, sandwiches, and desserts.
- Ensured proper portion sizes when serving meals to customers.
- Stocked shelves with merchandise such as beverages, snacks, and other items for sale.
- Cleaned and sanitized dishes, utensils, and work surfaces after each shift.
- Resolved customer complaints in a timely manner.
- Swept floors around tables and chairs after closing time.
- Maintained inventory levels of food products throughout the day.
- Communicated with kitchen staff regarding any changes in order requests from customers.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Education
High School Diploma -
Foster Senior High School
Tukwila, WA06-2001
Skills
- Team building
- Analytical Thinking
- Troubleshooting
- Microsoft Office
- Team Management
- Friendly, Positive Attitude
- Decision-Making
- Quality Assurance
- Verbal Communication
Timeline
ITOC
Costco
10.2018 - Current
Service Desk Analyst
Costco
04.2017 - 10.2018
Night Floor Manager/Assistant Front End Manager
Costco
03.2015 - 04.2017
Deli Supervisor/Night Floor Supervisor/Front End Supervisor
Costco
03.2009 - 03.2015
Front End Assistant/Food Court Employee
Costco
03.2001 - 03.2009
High School Diploma -
Foster Senior High School