Jonathan Owens
Lakeview
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
27
27
years of professional experience
Work History
Corrections Officer
New York State Department Of Corrections - Collins
07.2008 - 03.2025
- Enforced policies and procedures to provide a safe and secure environment for staff and inmates by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates and resolved disputes by quickly assessing situations and implementing corrective actions.
- Supported successful accreditation efforts by participating in mandatory certification and training exercises on a quarterly basis.
- Provided guidance and knowledge to new/transferred staff members aimed at enhancing overall team performance.
- Gathered pertinent information to prepare, process and maintain forms, reports, logs, and records.
- Established positive working relationships by communicating with staff and maintained boundaries with incarcerated individuals from diverse cultural and ethnic backgrounds.
Toll Collector
New York State Thruway Authority
08.1998 - 07.2008
- Provided customer service by assisting motorists with concerns and inquiries in a prompt, courteous, and positive manner.
- Maintained high levels of accuracy in data entry tasks, ensuring proper documentation of vehicle types and fees collected.
- Facilitated effective communication between drivers, dispatchers, and supervisors in case of emergencies or incidents at the toll plaza.
- Handled cash with high accuracy and took care to check bills for fraud and kept a balanced record of transactions.
Education
No Degree - Engineering Technology
SUNY Buffalo State
Buffalo, NYAssociate of Applied Science - Mechanical Engineering Technology
Erie Community College
Williamsville, NYNo Degree - Mechanical Engineering
University At Buffalo
Amherst, NYSkills
- Policy enforcement
- Conflict resolution
- Report writing
- Communication skills
- Attention to detail
Timeline
Corrections Officer
New York State Department Of Corrections - Collins
07.2008 - 03.2025
Toll Collector
New York State Thruway Authority
08.1998 - 07.2008
No Degree - Engineering Technology
SUNY Buffalo State
Associate of Applied Science - Mechanical Engineering Technology
Erie Community College
No Degree - Mechanical Engineering
University At Buffalo
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