Jonpaul Bosseau

• Directs and coordinates department activities and is responsible for running a safe and effective operation
• Communicates with managers, peers and team members, both within their immediate department as well as with other departments, and by administering company policies and procedures
• Provides their team with necessary tools, resources and training to meet or exceed all operational performance goals
• Reviews and analyzes reports, records, and directives, and confers with supervisors to obtain data required for planning department activities, such as new commitments, status of work in progress, and problems encountered
• Assigns, or delegates responsibility for specified work or functional activities and disseminates policy to supervisors
• Gives work directions, resolves problems, and sets deadlines to ensure timely completion of work
• Resolve operational problems during tour of duty which includes working in the operation during peak or irregular periods
• May generate and implement quality improvement ideas
• Responsible for meeting profitability and cost control goals; develops and monitors budget and spending, actively seeks cost reduction ideas, and monitors lost time
• Coordinates activities of the ramp service team with related activities of other departments to ensure efficiency and economy
• Evaluates current procedures and practices for accomplishing ramp service objectives to develop and implement improved procedures and practices
• Ensures compliance with all operations (safety/government requirements) during tour of duty
• Investigates discrepancies and compiles statistical data for compliance purposes
• Coaches and counsels personnel and provides guidance to their team on ramp service and performance issues
• Encourages employee teamwork to generate and implement individual and team's best ideas
• Coordinates various aspects of the operation including scheduling, hiring, and training
• Evaluate team performance through corporate quality control measurements, such as observations, feedback, data and customer complaints and compliments
• Comply with all safety procedures and airline policies..all while maintaining the safety and security of the AOA at all times

• Maintained active communication with customer service regarding all updates like baggage information, flight schedules and gate modifications through two-way handheld or desk radios.
• Scheduled work duties, lunch breaks, and placement of personnel in outside gate areas and bag-room positions to ensure operational efficiency.
• Monitor customer's safety during boarding and deplaning of aircraft and assist customers in a friendly and courteous manner
• With their baggage in baggage staging an arrival areas
• Observing safe ground-handling procedures, maintenance of ground service equipment, sign offs of equipment checks done by co-workers
• Comply with all safety procedures and airline policies
• Maintaining the safety and security of the ramp at all times, my primary duties consisted of Assisting co-workers in getting ramp gate areas ready & set up for arriving aircraft, Responsible for Marshaling aircraft into gate area (e.g
• Coordinated and managed parking of incoming and outgoing aircraft.
• Handled comprehensive service tasks such as lavatory maintenance and potable water replenishment upon aircraft receipt.

leadership, operational excellence, and team development,

Promoted to permanent Supervisor position in 2010 due to outstanding performance.

My duties were

Supervising and coordinating operations, implementing safety protocols, and ensuring regulatory compliance in fast-paced, high-pressure airline environments.

• Displayed leadership skills by frequently leading ramp service team at United Airlines.
• I have been responsible for consistently communicating with customer service personnel on baggage details, arrivals, departures, gate change or cancellations via telephone an two-way handheld or desk radios
• Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flights via two-way radio, scheduling of work duties, lunch breaks an placement of outside gate area & inside bag-room personnel for ensuring all various ramp work duties were effectively carried out by a crew of5 -10 or more in the bag room or outside ramp areas in a safe productive timely manner
• Monitor customer's safety during boarding and deplaning of aircraft and assist customers in a friendly and courteous manner
• With their baggage in baggage staging an arrival areas
• Observing safe ground-handling procedures, maintenance of ground service equipment, sign offs of equipment checks done by co-workers
• Comply with all safety procedures and airline policies
• Maintaining the safety and security of the ramp at all times, my primary duties consisted of Assisting co-workers in getting ramp gate areas ready & set up for arriving aircraft, Responsible for Marshaling aircraft into gate area (e.g
• Directing, assisting and parking all arriving/departing or gate towed aircraft)
• Once aircraft has been received i was then responsible for various service of aircraft as needed, lavatories, potable water, window wash, deicing and commissary items etc
• Also i was responsible for the courteous, prompt, accurate and careful unloading an handling of customer baggage, hazardous airfreight and company materials
• These duties consisted of continuous manual lifting, loading/unloading, sorting and transferring of baggage, freight and company material to departing aircraft or staging area as well as communicating with flight crew & ground personnel before & during push back of aircraft to ensure a safe departure

• Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flights via two-way radio, scheduling of work duties, lunch breaks an placement of outside gate area & inside bag-room personnel for ensuring all various ramp work duties were effectively carried out by a crew of5 -10 or more in the bag room or outside ramp areas in a safe productive timely manner
• Monitor customer's safety during boarding and deplaning of aircraft and assist customers in a friendly and courteous manner
• With their baggage in baggage staging an arrival areas
• Observing safe ground-handling procedures, maintenance of ground service equipment, sign offs of equipment checks done by co-workers
• Comply with all safety procedures and airline policies
• Maintaining the safety and security of the ramp at all times