JonPaul Buritica
Clearwater,FL
Summary
With over 15 years of dedicated customer interaction, and 12 years of project management and coordination, I offer a comprehensive skill set honed through diverse career experiences. Recognized for organizational prowess and strong attention to detail, I thrive in roles requiring critical thinking, rapid adaptation, and effective problem-solving.
Overview
10
10
years of professional experience
Work History
Network Engineer/Hosted Voice Implementation Specialist (Contract)
Spectrum
Tampa, FL (Remote)
08.2022 - Current
- Coordinate implementation activities for customers utilizing our platform.
- Review and interpret documentation, verifying that all requirements are met.
- Efficiently fulfill service requests for enterprise clients while ensuring adherence to all service level agreements (SLAs).
- Collaborate with other departments during installation by offering assistance with any necessary changes during activation.
- Track and monitor open tickets from other departments.
Installer
West Shore Home
Tampa, FL
12.2021 - 08.2022
- Demolished tubs and showers using a variety of tools.
- Addressed and resolved issues promptly to meet installation deadlines.
- Delivered exceptional customer service, surpassing expectations.
- Obtained customer sign-off, processed payments, and submitted documents to headquarters.
Network Provisioner (Contract)
Peerless Network Inc
Chicago, IL (Remote)
08.2020 - 06.2021
- Managed complex migration projects.
- Delivered comprehensive customer support to external stakeholders via various communication channels.
- Scheduled the delivery and testing of new service.
- Maintained precise data records through effective management and timely updates.
- Utilized multiple portals proficiently to generate intricate service requests.
ASSOCIATE PROJECT MANAGER/ FIELD ENGINEER
METRONOMIC
Miami, FL
01.2019 - 05.2020
- Served as Associate Project Manager.
- Collaborated with cross-functional teams to achieve project milestones and deliverables.
- Coordinated the installation of new utility services.
- Supervised on-site contractors and sub-contractors.
- Implemented and maintained a comprehensive daily reporting system encompassing activity logs, equipment utilization, material deliveries, attendance records, and incidents.
- Reviewed construction plans and communicated identified errors or change requests to architects and engineers for action.
PROVISIONING SPECIALIST (LEVEL II- ADVANCED PRODUCTS)
CALL ONE
Chicago, IL
12.2013 - 12.2018
- Served as the primary liaison between clients and our company.
- Managed multiple projects ranging from single location to 80+ locations.
- Scheduled installations and facilitated activation calls with engineers, vendors, clients, and carriers.
- Utilized various online systems to submit service requests and check status.
- Responsible for verifying, managing, and tracking orders through their entire life cycle.
- Effectively managed customer expectations and proactively escalated issues when necessary to ensure timely resolution.
Education
Associate of Arts Degree -
TRITON COLLEGE
12.2009
Skills
- Project management and coordination
- Customer service and support
- Administrative and Executive assistance
- Scheduling
- Vendor management
- Order processing and verification
- Sales and negotiation
- Coaching, training, and implementation
- Data management and maintenance
- Attention to detail
- Time management
- Adaptability
- Problem solving and decision making
- Critical thinking
- Teamwork and collaboration
- Software proficiency: Microsoft Office Suite and Google Workspace
- CRM: SalesForce
- Collaborative tools: Zoom, Webex, Google Meet, Slack, and Discord
- Design Tools: Canva, WIX, Photoshop, WordPress, and Crello
- Social Media and advertising: Instagram, Facebook, TikTok, WhatsApp, and Snapchat
- Bilingual - English/Spanish
Timeline
Network Engineer/Hosted Voice Implementation Specialist (Contract)
Spectrum
08.2022 - Current
Installer
West Shore Home
12.2021 - 08.2022
Network Provisioner (Contract)
Peerless Network Inc
08.2020 - 06.2021
ASSOCIATE PROJECT MANAGER/ FIELD ENGINEER
METRONOMIC
01.2019 - 05.2020
PROVISIONING SPECIALIST (LEVEL II- ADVANCED PRODUCTS)
CALL ONE
12.2013 - 12.2018
Associate of Arts Degree -
TRITON COLLEGE