JonPaul Contreras
San Antonio
Summary
Dynamic Pre K Head Start Teacher with a track record of fostering academic success through positive reinforcement and differentiated instruction. At Madonna Center, I enhanced child development and mastered special education strategies. Skilled in effective parent-teacher communication, I excel in creating nurturing environments and resolving conflicts with empathy, boosting customer loyalty for TaskUs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pre K Head Start Teacher
Madonna Center
04.2023 - Current
- Participated in ongoing professional development to stay up-to-date on best practices in early childhood education.
- Improved classroom management through the use of positive reinforcement strategies and clear expectations.
- Developed strong relationships with students, fostering a supportive and nurturing learning environment that encouraged academic success.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities within the classroom.
Uber Safety
TaskUs
01.2019 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
JohnPaul Stevens
600 N Ellison 06-2011
Skills
- Special education strategies
- Effective Parent-Teacher Communication
- Positive reinforcement
- Child development expertise
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
CPR
Teacher Certificate
Languages
English
Full Professional
Timeline
Pre K Head Start Teacher
Madonna Center
04.2023 - Current
Uber Safety
TaskUs
01.2019 - 03.2023
High School Diploma -
JohnPaul Stevens
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