Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonqua Barlow

Houston,TX

Summary

Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.

Friendly Service Consultant skilled in keeping operations running smoothly while satisfying customers and maintaining high service quality. Efficient and accurate professional with 10 plus years of experiences in diverse industries.

Overview

10
10
years of professional experience

Work History

Premier Service Consultant

DIRECTV
08.2020 - 06.2023
  • Discussed options with clients and determined appropriate plans.
  • Documented payment details and personal information on customer accounts.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Documented problems and corrective actions to maintain records.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Answered average of 24 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Customer Service Representative

IQOR
02.2016 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Investigated and resolved customer inquiries and complaints quickly.

Inbound Technical Support Agent

Xerox, ACS
06.2013 - 01.2016
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

GED -

Thurgood Marshall High School
Missouri City, TX
06.2012

Skills

  • Issue Resolution
  • Complaint Resolution
  • Customer Relations
  • Billing Procedures
  • Customer Service and Assistance
  • Customer Account Management
  • Call Control
  • Conflict Resolution Techniques
  • Customer Retention Strategies
  • First-Tier Technical Support
  • Account Management
  • Schedule Coordination

Timeline

Premier Service Consultant

DIRECTV
08.2020 - 06.2023

Customer Service Representative

IQOR
02.2016 - 03.2020

Inbound Technical Support Agent

Xerox, ACS
06.2013 - 01.2016

GED -

Thurgood Marshall High School

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Jonqua Barlow