Jonquista Wilburn

I'm Currently a Scheduling Advisor for Gastroentronogolgy

• Maintained up-to-date knowledge on Department and regulations, ensuring accurate advice was provided to clients at all times.
• I Book EST & New Patient's Appointment's for Department

i receive and send Referrals Request for Patient Appointment's

• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
• Facilitated smoother workflow by preemptively identifying and resolving scheduling conflicts.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

• Checking patients in, Rescheduling Appointments, copying, Faxing, Medical records, Checking Insurance, Dealing With authorizations and referrals, Customer service, answering incoming calls to the office.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
• Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
• Checked patient insurance, demographic, and health history to keep information current.

• (NEURO ICU UNIT SECRETARY) Answer calls, fax, copy, handle charts make sure everything is organized and clean, help with the daily assignments, put in consoles, help Transfer patience two different units discharge patients help with incoming patients
• Managed incoming calls and directed to appropriate department.
• Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
• Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
• Maintained rapport with physicians, nurse,s and other healthcare personnel.
• Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
• Supported office staff and operational requirements with administrative tasks.

• Registration, referrals, customer service, answering phones, handling cash, handling credit cards, cleaning, stocking, sending emails, experience with fax machines and copies, updating accounts
• Prepared food and beverages and verified adherence of quality and safe food-handling standards.
• Communicated with customers to promptly resolve complaints and address inquiries.
• Delivered excellent customer service to support company reputation and patron satisfaction.
• Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
• Trained new staff members on proper customer service and hospitality policies.
• Developed and maintained positive relationships with guests for satisfaction.
• Enforced policies and procedures to increase efficiency.

• Cashiering, stocking, unloading truck, helping with the pharmacy, customer service
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Worked flexible hours across night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Decorate cakes customer service cleaning pulling out of dates
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Kept work area safe and sanitized by washing utensils, tools, and countertops.
• Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
• Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
• Improved bakery sales by creating innovative cake designs for holidays and special events.
• Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
• Decorated [Type] pastries and cakes using colorful icings and piping techniques.
• Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
• Trained junior decorators in advanced icing techniques, elevating overall quality of bakery's offerings.
• Maintained clean and organized work area, ensuring compliance with health and safety standards.

• Renting property ,going over different policy, cleaning out storage space, keeping up with the office documents, calling customers for payments and reservation
• Conducted regular financial audits to maintain accurate records and identify areas for improvement.
• Answered customer questions and provided immediate assistance.
• Developed strong professional relationships with vendors, negotiating favorable terms and pricing for supplies.
• Provided exceptional customer service by attentively listening to needs and making appropriate product recommendations.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Customer service, keep a smile, stocking, cleaning, handling cash, inventory, working at a fast pace
• Maintained a clean dining area for guests, ensuring a positive experience with every visit.
• Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
• Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
• Reduced waste and costs by efficiently managing inventory levels and monitoring food expiration dates.
• Boosted sales by upselling menu items, suggesting popular choices, and promoting limited-time offers.
• Trained and mentored [Number] new personnel hired to fulfill various roles.