Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jonquita Trueblood

New Orleans, Louisiana, United States,Louisiana

Summary

I'm a driven professional with a track record of enhancing customer satisfaction at Amazon Hub through exceptional problem-solving and active listening skills. Excelled in staff training and team development at Dollar Tree Stores, significantly improving operational efficiency. Expert in customer service and critical thinking, adept at leveraging product knowledge to meet and exceed performance goals. I'm also motivated to maintain customer satisfaction and contribute to company success. successfully works as part of team to reach personal and business goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Amazon Hub
03.2022 - 04.2024
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Assisted customers with product selection, ordering, billing, returns, exchange, and technical support.
  • Provided accurate information about products and services to customers.
  • Gathered customers feedback through surveys and used data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Assistant Manager

Dollar Tree Stores
10.2018 - 09.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Provided training to new employees on company policies and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Janitorial Maintenance

Walmart
01.2017 - 10.2018
  • Replenish bathroom supplies such as soap, paper towels, and toilet tissue.
  • Empty waste baskets and trash containers.
  • Mix water with detergents and acids in containers to prepare cleaning solutions according to specifications.
  • Ensure all spills are cleaned up immediately to prevent any accidents from occurring.
  • Ensure compliance with health regulations regarding the use of hazardous materials.
  • Conducted regular inspections of the facility to identify areas needing cleaning or improvement.

Education

High School Diploma -

Architecture, Design And Engineering Preparatory
New Orleans
05.2012

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Staff Training
  • Product Knowledge
  • Team Development
  • Payment Processing
  • Follow-up skills

Languages

English
Full Professional

Timeline

Customer Service Representative

Amazon Hub
03.2022 - 04.2024

Assistant Manager

Dollar Tree Stores
10.2018 - 09.2021

Janitorial Maintenance

Walmart
01.2017 - 10.2018

High School Diploma -

Architecture, Design And Engineering Preparatory

Similar Profiles

CREATE PROFILE
Jonquita Trueblood