JonRyan Gauna
Denton,TX
Summary
Dedicated professional with a strong background in service excellence and cleaning protocols, honed at Papasitos Cantina. Proven ability to enhance customer satisfaction through effective teamwork and prioritization. Skilled in maintaining high cleanliness standards and training staff, ensuring compliance with health regulations while fostering a collaborative work environment.
Diligent [Desired Position] with strong history in maintaining cleanliness and order in various facilities. Successfully ensured safe and sanitary environments, contributing to overall operational efficiency. Demonstrated effective use of cleaning techniques and interpersonal skills to foster positive relationships with colleagues and supervisors.
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Custodian
Jana Haby
01.2009 - Current
- Ensured cleanliness and sanitation across all facility areas.
- Operated cleaning equipment such as floor buffers and vacuums efficiently.
- Performed inspections to identify maintenance needs and ensure safety compliance.
- Trained new staff on cleaning procedures and equipment usage.
- Collaborated with management to resolve facility issues and streamline operations.
- Maintained an organized supply closet for tool access.
- Regularly sanitized high-touch surfaces to enhance cleanliness and safety.
- Followed safety protocols for protective gear use to prevent injuries.
Server, Server C.D.T, Dishwasher
Papasitos Cantina
08.2017 - 06.2025
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Coordinated food and beverage orders efficiently, reducing wait times and enhancing guest experience.
- Trained new staff on restaurant protocols and service standards, fostering a collaborative team atmosphere.
- Oversaw daily operations during shifts, managing workflow to maintain high-quality service standards.
- Implemented improvements in order accuracy, contributing to enhanced operational efficiency and customer satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Banquet Server, C.D.T, Lead Server, Busser
Pappas Delta Blues Smokehouse
06.2019 - 04.2025
- Delivered exceptional service during high-volume events, ensuring guest satisfaction and seamless operations.
- Trained and mentored new staff on service protocols and event execution standards.
- Coordinated with kitchen and bar teams to synchronize food and beverage service timing.
- Implemented efficient table setup and breakdown procedures to maximize event flow.
- Resolved guest inquiries promptly, enhancing overall dining experience and addressing concerns effectively.
- Assisted in planning and executing themed events, contributing creative ideas for improved guest engagement.
- Set up banquet tables and chairs based on event requirements.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Answered guest questions about event plans and food service choices.
- Responded to guest inquiries and requests promptly and courteously.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
Cook
Taco Casa
05.2015 - 04.2016
- Prepared diverse menu items according to standard recipes and presentation guidelines.
- Coordinated kitchen operations to ensure timely service during peak hours.
- Trained and mentored junior staff on food safety and cooking techniques.
- Implemented inventory management practices to reduce waste and optimize resources.
- Collaborated with front-of-house staff to enhance customer dining experience.
- Ensured compliance with health regulations through regular kitchen audits and inspections.
Education
No Degree -
Richland College
Dallas, TX08-2010
Skills
- Proficient in cleaning and sanitizing
- Self-directed work
- Trustworthy and consistent
- Service excellence
- Strong focus on accuracy
- Prioritization and scheduling
- Collaborative teamwork
- Floor maintenance skills
- Waste disposal
- Floor polishing
- Physical strength
- Maintenance knowledge
- Physical stamina
- Employee training
- Chemical handling
- Hazardous chemicals handling
- Safe chemical disposal
- Team leadership
- Restroom cleaning
- Proficient in task management
- Dependable attendance
- Equipment cleaning
- Health and safety compliance
- Window cleaning
- Trash removal
- Cleaning protocols
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
Certification
T.A.B.C, Food Handlers Card
Work Type
Part TimeFull TimeWork Location
On-SiteTimeline
Banquet Server, C.D.T, Lead Server, Busser
Pappas Delta Blues Smokehouse
06.2019 - 04.2025
Server, Server C.D.T, Dishwasher
Papasitos Cantina
08.2017 - 06.2025
Cook
Taco Casa
05.2015 - 04.2016
Custodian
Jana Haby
01.2009 - Current
No Degree -
Richland College
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