Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

JonShee' Williams

Kansas City

Summary

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Aloft Hotel
03.2025 - Current
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Coordinated appointment scheduling, optimizing office workflow and reducing wait times.
  • Maintained accurate records of visitor logs and service requests for operational efficiency.
  • Trained new staff on customer service protocols and office procedures to enhance team performance.
  • Resolved guest inquiries and complaints promptly, improving overall customer satisfaction ratings.
  • Implemented streamlined communication systems between departments, enhancing inter-office collaboration.
  • Organized office supplies and equipment inventory, reducing costs through effective resource management.
  • Developed standard operating procedures for front desk tasks, increasing consistency in service delivery.

Night Auditor

Marriott
08.2024 - 06.2025
  • Conducted nightly audits of financial transactions and reports for accuracy and compliance.
  • Managed front desk operations, ensuring exceptional guest experiences and prompt service resolution.
  • Supervised night shift staff, providing guidance and support to enhance team performance.
  • Implemented improved check-in/check-out processes, increasing efficiency during peak hours.

Night Auditor

Homewood Suites by Hilton
06.2021 - 08.2024
  • - Checked in guests, handled reservations, and answered phone inquiries.
  • - Managed guest complaints, requests, and emergencies, ensuring a high level of customer service.
  • - Processed invoices, posted checks to vendors, and distributed employee checks.
  • - Reconciled accounts, balanced cash drawers, and maintained accurate financial records.
  • - Prepared for forecasts and audits, ensuring financial accuracy.
  • - Utilized accounting and facilities management software.
  • - Demonstrated strong math, problem-solving, and multitasking skills.

Assistant General Manager

Springhill Suites Marriott (Midas Hospitality)
09.2019 - 08.2020
  • - Acted as liaison between front-line employees and the general manager.
  • - Provided training, supervision, and correction to team members as necessary.
  • - Monitored inventory and reported needs to the general manager.
  • - Addressed and resolved customer complaints, ensuring satisfaction.
  • - Applied leadership and time-management skills to maintain operational efficiency.

General Manager

Candlewood Suites
11.2018 - 06.2019
  • - Oversaw daily operations and ensured guest satisfaction.
  • - Managed hotel staff, including human resources and janitorial personnel.
  • - Upheld company guidelines and ensured compliance with standards.

General Manager

Holiday Inn Express and Suites West
02.2018 - 11.2018
  • - Managed both revenue and cost elements, ensuring profitability.
  • - Supervised staff and maintained operational excellence.
  • - Developed and executed business plans and strategies.

Assistant General Manager

Holiday Inn Express and Suites West
11.2016 - 02.2018
  • - Assisted the General Manager in daily operations and management tasks.
  • - Provided training and support to staff, ensuring adherence to hotel policies.
  • - Managed guest feedback and service recovery processes.
  • - Assisted in business planning, budgeting, and financial forecasting.
  • - Ensured property maintenance and compliance with standards.

Assistant Executive Housekeeper

Adams Mark Hotel
04.2016 - 11.2016
  • - Provided leadership support to housekeeping staff.
  • - Conducted performance reviews, salary adjustments, and disciplinary actions.
  • - Ensured compliance with OSHA and hotel guidelines.
  • - Managed inventories, guest supplies, and linen requirements.

Patient Coordinator/Receptionist

American Sleep Medicine of Kansas City
09.2015 - 04.2016

Front Office Manager

Courtyard by Marriott
10.2014 - 09.2015

Front Desk Supervisor/Night Auditor

Sheraton Suites Country Club Plaza
05.2012 - 10.2014

Assistant Executive Housekeeper

Aladdin Holiday Inn
10.2013 - 02.2014

Night Auditor/Housekeeping/Front Desk

Great Wolf Lodge Hotel
02.2010 - 06.2013

Education

Diploma - General Studies

Washington High School
Kansas City, KS
01.2006

Associate of Arts - English Composition

Kansas Community College
Kansas City, KS
08-2009

Skills

  • - Hotel Management
  • - Guest Services
  • - Staff Training & Development
  • - Inventory Management
  • - Financial Planning & Budgeting
  • - Operations Management
  • - Customer Service Excellence
  • - Team Building & Leadership
  • - Scheduling & Payroll Management
  • - Forecasting & Expense Management
  • - Strategic Planning
  • - Public Relations
  • - Microsoft Office & Software Proficiency (OPERA, FOSSE)

Certification

  • Certified Life Coach

Awards

  • Employee of the Month
  • December 2022 – Working 6 days a week for 1 year
  • Certified Front Desk Manager (CFDM)
  • Full-Service - April 2019
  • Certified Payroll Professional
  • Fundamental Payroll Certification
  • Life Coach
  • July 2022 - Present
  • Certified Property Manager
  • ServSafe
  • Professional in Human Resources
  • Driver's License

Timeline

Front Desk Receptionist

Aloft Hotel
03.2025 - Current

Night Auditor

Marriott
08.2024 - 06.2025

Night Auditor

Homewood Suites by Hilton
06.2021 - 08.2024

Assistant General Manager

Springhill Suites Marriott (Midas Hospitality)
09.2019 - 08.2020

General Manager

Candlewood Suites
11.2018 - 06.2019

General Manager

Holiday Inn Express and Suites West
02.2018 - 11.2018

Assistant General Manager

Holiday Inn Express and Suites West
11.2016 - 02.2018

Assistant Executive Housekeeper

Adams Mark Hotel
04.2016 - 11.2016

Patient Coordinator/Receptionist

American Sleep Medicine of Kansas City
09.2015 - 04.2016

Front Office Manager

Courtyard by Marriott
10.2014 - 09.2015

Assistant Executive Housekeeper

Aladdin Holiday Inn
10.2013 - 02.2014

Front Desk Supervisor/Night Auditor

Sheraton Suites Country Club Plaza
05.2012 - 10.2014

Night Auditor/Housekeeping/Front Desk

Great Wolf Lodge Hotel
02.2010 - 06.2013

Diploma - General Studies

Washington High School

Associate of Arts - English Composition

Kansas Community College

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