Jonsu Andres Orta
Avon
Summary
Operations, Supply Chain and Merchandising leader with experience in logistics, retail, customer service, and sales leadership. Skilled in inventory management, distribution, team leadership, and building strong customer and vendor relationships. Recognized for discipline, adaptability, and strong professional development through ongoing education in Business Administration and Data Analytics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Merchandising Services Team Assistant Store Manager (MST ASM)
Lowe's Home Improvement
Avon, Indiana
08.2023 - Current
- Lead and support the Merchandising Service Team in daily store execution.
- Plan, assign, and follow up on resets, projects, service tasks, and bay maintenance.
- Ensure program, display, signage, pricing, and inventory management are completed accurately and on time.
- Monitor project timelines, create project plans, and manage project execution.
- Teach, coach, and train associates to ensure project execution, safety, and profitability.
- Communicate, consult, and train associates on project status and changes.
- Ensure safety standards, Lowe's policies, and company procedures are followed.
- Communicate project updates, challenges, and solutions to store leadership.
- Drive team engagement, performance, and recognition.
Sales Floor Department Flooring Department
Lowe's Home Improvement
Indianapolis, Indiana
07.2024 - 05.2025
- Led daily operations of the flooring department, ensuring customer satisfaction and sales growth.
- Maintained product knowledge and provided expert advice to customers.
- Executed merchandising resets, pricing, and inventory management according to company standards.
- Collaborated with vendors and logistics partners to ensure product availability and timely delivery.
- Trained and coached associates on sales techniques, product knowledge, and customer service.
- Monitored department performance and implemented strategies to improve sales and customer experience.
Merchandising Services Associate (MSA)
Lowe's Home Improvement
Indianapolis, Indiana
01.2024 - 01.2024
- Executed merchandising resets, pricing, and bay maintenance according to company standards.
- Maintained product knowledge and provided expert advice to customers.
- Collaborated with vendors and logistics partners to ensure product availability and timely delivery.
- Worked collaboratively with store leadership and associates to achieve department goals.
Supply Chain Manager
Glory of Colombia
Bogota, Colombia
02.2019 - 04.2023
- Managed and executed merchandise distribution operations, ensuring efficient processes and on-time deliveries across multiple markets.
- Oversaw supply chain coordination with three major retail companies, maintaining strong business relationships and service performance standards.
- Directed inventory management operations across 3 company warehouses and 5 third party warehouse facilities to ensure inventory accuracy, replenishment, and operational efficiency.
- Coordinated with packaging suppliers, transportation providers, and logistics partners to support continuous distribution and production operations.
- Managed raw material importation processes, including supplier coordination, logistics planning, and inventory availability for production needs.
- Optimized transportation and warehouse operations to improve delivery timelines, reduce operational costs, and increase supply efficiency.
- Monitored inventory levels, demand planning, and product allocation to support sales and distribution goals.
- Negotiated with vendors and logistics providers to secure competitive pricing and reliable service agreements.
Operations Assistant
Vision Security
Bogota, Colombia
01.2018 - 01.2019
- Coordinated daily security operations, ensuring proper coverage and response to security incidents.
- Implemented and maintained security protocols and procedures according to company standards.
- Prepared and managed schedules for security personnel, ensuring adequate coverage and optimal resource utilization.
- Monitored and reported on security operations and performance metrics.
- Assisted in the development and implementation of security training programs.
- Maintained equipment according to company standards and ensured proper usage and maintenance.
Deputy Operations Officer
Department of Defense
Caracas, Venezuela
07.2016 - 06.2018
- Coordinated logistics operations for the Department of Defense, ensuring efficient transportation and distribution of materials.
- Managed inventory levels and demand planning to support operational needs.
- Collaborated with vendors and logistics partners to ensure timely delivery and product availability.
- Implemented strategies to optimize transportation and warehouse operations.
- Monitored logistics performance and implemented improvements to enhance efficiency and reduce costs.
Education
Bachelor of Science in Business Administration (BSBA) - Concentration in Data Analytics
Purdue University Global
Indianapolis, IndianaLogistics Engineering - undefined
Military Academy of the Bolivarian Navy
Caracas, Venezuela07-2016
Skills
- Planning
- Leadership
- Customer Service
- Data & Analytics
- Retail Management
- Employee Training & Coaching
- Logistics Coordination
- Supply Chain Management
- Project Coordination
- Team Development
Accomplishments
- Enhanced pricing execution performance at Lowe's Store 1135 through strategic workforce realignment and operational retraining, reducing pricing mismatches by approximately 40% and removing the store from district outlier status while improving overall process accuracy.
- Directed the Front End Transformation (FET) project at Lowe's Store 1135 (Avon, Indiana), overseeing third party labor operations and validating project blueprints to ensure accurate execution, operational compliance, and cost optimization.
- Created and implemented performance evaluation and coaching process for the MST team at Lowe's, resulting in a 20% increase in project completion accuracy and overall compliance with company standards. Improved team engagement and recognition by implementing a rewards program and increased availability of training resources to better support sales performance and customer service.
- Increased POG accuracy and operational organization in the Vinyl Flooring department at Lowe's Store 1135 by leading a full aisle reset to improve product placement and inventory accuracy.
Certification
- Google Data Analytics Professional Certificate
- Business and Operations Analytics Certificate
- San Francisco, California
- Certification in Logistics Strategy Development
- Bogota, Colombia
- Certification in Inventory Management and Control
- National Learning Service (SENA)
LANGUAGES
English - Advanced
Spanish - Native
Timeline
Sales Floor Department Flooring Department
Lowe's Home Improvement
07.2024 - 05.2025
Merchandising Services Associate (MSA)
Lowe's Home Improvement
01.2024 - 01.2024
Merchandising Services Team Assistant Store Manager (MST ASM)
Lowe's Home Improvement
08.2023 - Current
Supply Chain Manager
Glory of Colombia
02.2019 - 04.2023
Operations Assistant
Vision Security
01.2018 - 01.2019
Deputy Operations Officer
Department of Defense
07.2016 - 06.2018
Logistics Engineering - undefined
Military Academy of the Bolivarian Navy
Bachelor of Science in Business Administration (BSBA) - Concentration in Data Analytics
Purdue University Global