Jontai Russell
El Paso
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shopper
Instacart
09.2023 - Current
- Successfully managed and completed multiple Instacart orders in a timely manner, while demonstrating strong customer service skills
- Acquired comprehensive understanding of grocery store layout and product locations, resulting in efficient shopping times
- Exercised sound judgment when selecting products that met customer requirements without compromising quality
- Ensured accuracy by double checking orders against customer specifications prior to checkout
Sales Associate
Perspire sauna studio
12.2022 - 08.2023
- Greeted customers warmly and offered assistance
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Met merchandising standards by keeping store stocked and products faced
- Introduced promotions and sale opportunities, enticing customers
Manager
Black jack pizza
11.2020 - 11.2022
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Monitored team productivity and performance to support goals
- Coached and motivated team, driving sales and delivering exceptional customer service
Customer Service
Gastamo group
03.2020 - 10.2020
- This was a remote job where I took online orders over the phone because of the influx of online orders due to Covid. The team got laid off after Covid died down.
Education
Technical Degree - Data Analytics
Coursera
Human Resources Management
MTF Institute
HIGH SCHOOL DIPLOMA -
Destinations career academy
Westminster, Colorado05.2021
Skills
- Positive attitude
- Product picking
- Workforce Management
- Expense Tracking
- Team Leadership
- Budget Control
- Decision Making
- Upselling
- Sales Development
- Sales Training
- Programming
Certification
- Introduction to data analytics
- Excel basics for data analytics
- Data visualization and dashboards with excel and cognos
- Python for data science, AI development
- SQL for data science
Languages
Spanish
Professional Working
Timeline
Shopper
Instacart
09.2023 - Current
Sales Associate
Perspire sauna studio
12.2022 - 08.2023
Manager
Black jack pizza
11.2020 - 11.2022
Customer Service
Gastamo group
03.2020 - 10.2020
HIGH SCHOOL DIPLOMA -
Destinations career academy
Technical Degree - Data Analytics
Coursera
Human Resources Management
MTF Institute