Jontai Reynolds
Montgomery,AL
Summary
Results-driven Administrative Professional with a strong background in supporting executive offices and state agencies. Maintains confidentiality and exercises sound judgment while engaging with diverse stakeholders. Expertise in call management, document preparation, and multitasking in high-pressure environments, ensuring effective handling of sensitive information and complex workflows.
Overview
18
18
years of professional experience
Work History
Secretary
Alabama Counseling Association, Addictions & Offender Counseling Division
10.2025 - Current
- Record accurate meeting minutes, agendas, and official notes for division leadership.
- Prepare and distribute professional correspondence to counselors, clinicians, and members across the organization.
- Maintain organized digital records, documents, and confidential member information.
- Assist with scheduling meetings, coordinating communications, and supporting division activities.
- Serve as a reliable administrative point of contact, ensuring timely responses and clear communication.
- Uphold professionalism, discretion, and confidentiality when handling sensitive organizational information.
- (Volunteer Role)
Podcast Host & Content Creator
Independent Media Projects
09.2024 - Current
- Edit and review written and audio content for clarity, accuracy, and professionalism, demonstrating strong judgment and independent productivity.
- Managed communication through email, phone, and scheduling platforms to facilitate timely responses and maintain organized workflows.
- Manage editorial calendars, deadlines, and project timelines with strong organization and prioritization skills.
- Serve as the primary point of contact for guests, coordinating communication, scheduling, and intake processes with professionalism and courtesy.
- Greet and interact with diverse individuals including business leaders, licensed professionals, and community members while maintaining a calm, welcoming, and impartial demeanor.
- Researched background information, verified details, and prepared professional summaries to enhance interview quality and support project planning.
- Prepare documents, interview packets, schedules, and informational materials with strong attention to detail and adherence to standard English conventions.
- Maintain strict confidentiality when handling sensitive personal stories, professional information, and private guest materials.
- Drafted written content for publication to engage audiences and convey information clearly, showcasing strong typing skills and grammar.
Secretary
Gamma Beta Phi Honor Society
12.2024 - 01.2026
- Managed communication with members, including announcements, reminders, and event coordination.
- Coordinated communication with members through timely announcements, reminders, and event planning.
- Recorded accurate meeting minutes, agendas, and organizational updates for chapter leadership.
- Facilitated scheduling of meetings, service activities, and chapter events to ensure smooth operations.
- Organized digital and physical records while maintaining confidentiality of member information.
- Provided administrative support to chapter officers while acting as primary point of contact for members.
- (Volunteer Role)
MH Administrative Assistant VII
Alabama Department of Mental Health, Commissioner’s Office
09.2023 - 08.2024
- Served as front-facing representative for Commissioner’s Office, welcoming Governor’s staff, Cabinet members, and public visitors to create a positive first impression.
- Maintained strict confidentiality while handling sensitive documents and communications.
- Demonstrated professionalism, neutrality, and strong judgment in interactions with diverse personalities.
- Coordinated mail sorting, meeting scheduling, and minute-taking to ensure smooth office operations.
- Organized filing systems and maintained office inventory for a high-visibility executive environment.
- Exercised professionalism, neutrality, and strong judgment in interactions with diverse personalities to foster effective communication.
Administrative Support Assistant II
Alabama Department of Mental Health, Internal Audit
05.2023 - 09.2023
- Acted as a professional, public-facing point of contact for the Internal Audit division.
- Answered phones, greeted visitors, and directed inquiries with discretion.
- Organized confidential audit documents and maintained secure filing systems.
- Scheduled meetings, coordinated calendars, and prepared agendas.
Administrative Support Assistant II
Alabama Department of Conservation & Natural Resources
09.2022 - 05.2023
- Provided front-desk support including greeting visitors, answering calls, and assisting the Director’s Office.
- Managed inventory, processed license sales, and maintained accurate records.
- Supported office operations with confidentiality and professionalism.
Shift Leader
Five Guys
Montgomery, AL
05.2022 - 12.2022
- Managed customer interactions in a public-facing environment.
- Resolved concerns with professionalism and calm judgment.
- Trained staff and maintained operational standards.
Executive Assistant / Recruiter
All Design Services
Montgomery, AL
06.2019 - 05.2022
- Served as a primary point of contact for clients, applicants, and visitors, providing professional communication and courteous assistance.
- Coordinated scheduling, interviews, meetings, and follow-up communication with strong attention to detail and organization.
- Prepared documents, packets, schedules, and informational materials with accuracy and adherence to standard English conventions.
- Maintained strict confidentiality when handling applicant information, client records, and sensitive business materials.
- Organized digital and physical filing systems, ensuring efficient retrieval and secure storage of confidential documents.
- Managed communication through phone, email, and messaging platforms, ensuring timely responses and clear, professional interactions.
- Conducted background research, verified applicant details, and prepared professional summaries to support hiring decisions.
- Drafted written content including correspondence, announcements, and informational materials, demonstrating excellent typing and communication skills.
- Exercised strong judgment, impartiality, and professionalism when interacting with diverse personalities and resolving inquiries.
- Supported multiple ongoing projects by managing timelines, deadlines, and workflow coordination.
- Uphold nonpartisanship, confidentiality, and discretion across all public-facing and internal interactions.
Office Manager
Montgomery Alarm Service
Montgomery, AL
05.2008 - 04.2019
- Served as the primary public-facing representative for a busy office environment.
- Answered phones, greeted visitors, and managed all incoming communications.
- Maintained confidential records, organized filing systems, and coordinated meetings and travel.
- Trained staff, delegated tasks, and upheld professional standards.
Education
Ph.D. - Industrial & Organizational Psychology
Capella University
Online09-2026
Master’s Degree - Industrial & Organizational Psychology
Capella University
07-2026
Bachelor of Science - Criminal Justice
South University
Montgomery01-2014
Skills
- Microsoft Office Suite
- Microsoft Office proficiency
- Digital Document Management
- Zoom communication
- Meeting coordination
- SharePoint collaboration tools
- Google Suite
- Zoom proficiency
- Verbal and written communication
Timeline
Secretary
Alabama Counseling Association, Addictions & Offender Counseling Division
10.2025 - Current
Secretary
Gamma Beta Phi Honor Society
12.2024 - 01.2026
Podcast Host & Content Creator
Independent Media Projects
09.2024 - Current
MH Administrative Assistant VII
Alabama Department of Mental Health, Commissioner’s Office
09.2023 - 08.2024
Administrative Support Assistant II
Alabama Department of Mental Health, Internal Audit
05.2023 - 09.2023
Administrative Support Assistant II
Alabama Department of Conservation & Natural Resources
09.2022 - 05.2023
Shift Leader
Five Guys
05.2022 - 12.2022
Executive Assistant / Recruiter
All Design Services
06.2019 - 05.2022
Office Manager
Montgomery Alarm Service
05.2008 - 04.2019
Bachelor of Science - Criminal Justice
South University
Ph.D. - Industrial & Organizational Psychology
Capella University
Master’s Degree - Industrial & Organizational Psychology
Capella University