Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Jontavious Hicks

Tallahassee

Summary

  • To get enough experience in the customer service field, to eventually work in the reception field.
  • Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
  • Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Overview

5
5
years of professional experience

Work History

Surveyor/Secretary

Tallahassee Future Leaders Academy (TFLA)
04.2017 - 08.2017
  • Performed field calculations to complete assessments.
  • Conducted topographic surveys to assist in the design of infrastructure improvements.
  • Measured and marked property lines and key topographic features.
  • Followed local, regional and national guidelines for land surveying.
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Team Member

Metz Culinary Management (Chick-Fil-A)
08.2018 - 10.2018
  • Greeted customers and answer their questions about menu items and specials
  • Took food or drink orders from customers, relayed customers' orders to other kitchen staff
  • Prepared food and drink orders, such as sandwiches, salads, and coffee
  • Accepted payments and balance receipts
  • Served food and drinks to customers at a counter, or at a stand
  • Cleaned assigned work areas, dining tables, or serving counters
  • Replenished and stock service stations, cabinets, and tables
  • Sat tables or prepared food trays for new customers Food and beverage serving and related workers

Janitor

Career Source (City Walk Urban Mission)
03.2019 - 03.2019
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.

Sales Associate

Vocational Rehabilitation Services (Ace Hardware)
10.2021 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

Education

High School Equivalency Diploma -

Adult & Community Education
Tallahassee, FL
05-2019

Microsoft Office -

James S. Rickards High School
05.2018

Skills

  • Experience in selling merchandise in a retail establishment
  • Team player
  • Excellent customer service
  • Microsoft Office certified
  • Less than 1 year of customer service
  • Time management
  • Problem-solving
  • Flexible schedule

Timeline

Sales Associate

Vocational Rehabilitation Services (Ace Hardware)
10.2021 - 12.2021

Janitor

Career Source (City Walk Urban Mission)
03.2019 - 03.2019

Team Member

Metz Culinary Management (Chick-Fil-A)
08.2018 - 10.2018

Surveyor/Secretary

Tallahassee Future Leaders Academy (TFLA)
04.2017 - 08.2017

Microsoft Office -

James S. Rickards High School

High School Equivalency Diploma -

Adult & Community Education

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Jontavious Hicks