Proven track record in enhancing customer loyalty and resolving high-stress disputes, demonstrated during my tenure at AT&T Directv. Skilled in active listening and Microsoft Excel, I significantly contributed to improving client retention and satisfaction. Expert in turning challenging situations into positive outcomes, ensuring service excellence.
Hi, I’m
Jon’Tavious Onezine
Houston ,TX
Summary
Overview
10
years of professional experience
Work History
AT&T Directv
Customer Service Representative
12.2019 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Walmart
Cashier Supervisor
05.2014 - 10.2018
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Xerox
Customer Service Representative
08.2014 - 12.2017
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Worthing High SchoolHouston, TX
High School Diploma
University Overview
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Customer satisfaction measurement
- Microsoft Outlook
- Follow-up skills
- Documentation
- Microsoft PowerPoint
Timeline
Customer Service Representative
AT&T Directv
12.2019 - Current
Customer Service Representative
Xerox
08.2014 - 12.2017
Cashier Supervisor
Walmart
05.2014 - 10.2018
Worthing High School
High School Diploma
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