Jontaya Barron
Buffalo
Summary
Motivated Customer Service Representative with the desire to promote lasting customer satisfaction and deliver quality service. Committed to progressing in my career to become a well balanced worker and continue to share my knowledge with my colleagues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Spectrum Mobile Activation And Repair
03.2023 - Current
- Provide assistance to problem solve and repair a variety of services and equipment.
- Use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
Customer Service Representative
Spectrum Video Repair
03.2022 - 03.2023
- Assist with problem solving and repair a variety of services and equipment.
- Use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
Physical Therapist Assistant
The McGuire Group
07.2021 - 03.2022
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Monitored patient progress and adapted treatment plans to reflect changes.
- Educated families and caregivers on treatment programmes for improved at-home support.
Customer Service Representative
Geico
12.2020 - 07.2021
- Answer billing questions, making policy changes, and providing recommendations for insurance plans.
Certified Nursing Assistant
Erie County Medical Center
01.2017 - 12.2020
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitor and document patient vital signs.
Education
Associate of Applied Science - Physical Therapist Assistant
Niagara County Community College
Sanborn, NY05.2020
Associate of Science - Health And Wellness
Erie County Community College
Williamsville, NY05.2018
Skills
- Progress Partner: assist new hires with their transition to floor agents
- Work 1 on 1 with individuals to improve SAM score by providing tips and call listening
References
Available upon request
Timeline
Customer Service Representative
Spectrum Mobile Activation And Repair
03.2023 - Current
Customer Service Representative
Spectrum Video Repair
03.2022 - 03.2023
Physical Therapist Assistant
The McGuire Group
07.2021 - 03.2022
Customer Service Representative
Geico
12.2020 - 07.2021
Certified Nursing Assistant
Erie County Medical Center
01.2017 - 12.2020
Associate of Applied Science - Physical Therapist Assistant
Niagara County Community College
Associate of Science - Health And Wellness
Erie County Community College
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