Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jontaya Barron

Buffalo

Summary

Motivated Customer Service Representative with the desire to promote lasting customer satisfaction and deliver quality service. Committed to progressing in my career to become a well balanced worker and continue to share my knowledge with my colleagues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Spectrum Mobile Activation And Repair
03.2023 - Current
  • Provide assistance to problem solve and repair a variety of services and equipment.
  • Use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.


Customer Service Representative

Spectrum Video Repair
03.2022 - 03.2023
  • Assist with problem solving and repair a variety of services and equipment.
  • Use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

Physical Therapist Assistant

The McGuire Group
07.2021 - 03.2022
  • Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
  • Monitored patient progress and adapted treatment plans to reflect changes.
  • Educated families and caregivers on treatment programmes for improved at-home support.

Customer Service Representative

Geico
12.2020 - 07.2021
  • Answer billing questions, making policy changes, and providing recommendations for insurance plans.

Certified Nursing Assistant

Erie County Medical Center
01.2017 - 12.2020
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitor and document patient vital signs.

Education

Associate of Applied Science - Physical Therapist Assistant

Niagara County Community College
Sanborn, NY
05.2020

Associate of Science - Health And Wellness

Erie County Community College
Williamsville, NY
05.2018

Skills

  • Progress Partner: assist new hires with their transition to floor agents
  • Work 1 on 1 with individuals to improve SAM score by providing tips and call listening

References

Available upon request

Timeline

Customer Service Representative

Spectrum Mobile Activation And Repair
03.2023 - Current

Customer Service Representative

Spectrum Video Repair
03.2022 - 03.2023

Physical Therapist Assistant

The McGuire Group
07.2021 - 03.2022

Customer Service Representative

Geico
12.2020 - 07.2021

Certified Nursing Assistant

Erie County Medical Center
01.2017 - 12.2020

Associate of Applied Science - Physical Therapist Assistant

Niagara County Community College

Associate of Science - Health And Wellness

Erie County Community College
Jontaya Barron