Jonte’ Ford
Summary
Demonstrated success supporting financial advisors with tailored investment strategies, advocating for student achievement through personalized guidance, and leading warehouse operations with precision. Recognized for strong analytical skills, regulatory accuracy, and client-focused communication, contributing to increased organizational efficiency, enhanced client satisfaction, and measurable academic and operational outcomes.
Overview
10
10
years of professional experience
Work History
Student Advocate and Campus Aid
MiraCosta College
01.2024 - Current
- Responsible for answering incoming calls. Also making outgoing call to clients, students, faculty, staff, and administration
- Aided pupils in solving their issues by liaising with the faculty, staff, and administration so that they might reach solutions that were more easily at hand.
- Developed and delivered presentations and outreach programs to foster an increased sense of community and belonging to the campus.
- Maintain high standards of discretion and confidentiality in accordance with advanced FERPA compliance and institutional best practices.
- Facilitate partnership across divisions to ensure access and a diverse campus climate
Sales Associate
Restoration Hardware (RH)
01.2022 - 01.2024
- Offered excellent customer service; executed high-dollar sales transactions with both speed and promptness.
- Directed associates in the warehouse and the stores to obtain timely completions of orders and resolutions of any problems.
- Be outstanding at communication, developing relationships, and swiftly resolving issues.
Lead — Retail
Target
01.2019 - 01.2022
- Oversaw associates working in sales, customer service, and inventory at a high-volume retail location.
- Daily tasks assigned, shifts booked, and workflow managed for efficient operation.
- Handled escalated transactions and complaints with professionalism and speed.
- Instructed and counseled rookie team members, helping us all reach ever-improving heights of performance and customer satisfaction.
Sales Associate
Walmart
01.2016 - 01.2019
- Outstanding client service delivered in a fast-paced environment that demands both front-end and back-end flexibility.
- Addressed customer calls with tailored solutions and illustrated flexibility.
- Sustained a positive demeanor and professional appearance even during peak times.
Education
Bachelor of Applied Science - Biomanufacturing
MiraCosta College
Oceanside, California12.2026
Associate Of Applied Business - Business Administration
MiraCosta College
Oceanside, California11.2025
Associate of Arts - Liberal Arts
MiraCosta College
Oceanside, California01.2025
Skills
- Communication with Patients and Customers
- Systems for scheduling and call centers
- Knowledge of FERPA & compliance matters
- Entering data and maintaining accuracy
- Conflict resolution skills & problem-solving methods
- Microsoft Word and Excel
- Advocacy for Students & the Community
- Optimization of Workflow
- Sales and service
- Functioning Effectively in Ambiguous Situations
- Working Well with Others
- Communication
- Listening
- Speeches and Presentations
- Expressing Ideas Clearly and Concisely
- Interacting in a Professional
Timeline
Student Advocate and Campus Aid
MiraCosta College
01.2024 - Current
Sales Associate
Restoration Hardware (RH)
01.2022 - 01.2024
Lead — Retail
Target
01.2019 - 01.2022
Sales Associate
Walmart
01.2016 - 01.2019
Associate of Arts - Liberal Arts
MiraCosta College
Bachelor of Applied Science - Biomanufacturing
MiraCosta College
Associate Of Applied Business - Business Administration
MiraCosta College
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