Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonte Vaughn

Indianapolis,IN

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

9
9
years of professional experience

Work History

Caregiver

Cater2UHomes
10.2023 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Shift Manager

CVS Pharmacy
09.2021 - 08.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.

Customer Service Representative

Walgreens
06.2018 - 10.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Crew Manager

Arbys
06.2016 - 09.2018
  • Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
  • Evaluated and adjusted team priorities in response to changing business needs, ensuring all essential tasks were completed promptly and efficiently.
  • Boosted productivity by setting clear goals and expectations for each crew member.
  • Established positive relationships with clients, fostering long-term partnerships for future projects.

Education

High School Diploma -

The Excel Center
Indianapolis, IN
05.2016

Skills

  • Respectful and Compassionate

  • Time Management

  • Problem-Solving

  • Problem-solving abilities

  • Active Listening

  • Critical Thinking

  • Computer Proficiency

  • Complaint Handling

  • Microsoft Excel

  • Call Center Operations

  • Follow-up skills

  • Paperwork Processing

Timeline

Caregiver

Cater2UHomes
10.2023 - Current

Shift Manager

CVS Pharmacy
09.2021 - 08.2023

Customer Service Representative

Walgreens
06.2018 - 10.2020

Crew Manager

Arbys
06.2016 - 09.2018

High School Diploma -

The Excel Center

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