Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jontel Harrison

Clearwater

Summary

Healthcare management professional well-versed in overseeing medical records operations. Known for optimizing documentation standards and ensuring regulatory adherence. Reliable team collaborator with results-driven mindset, skilled in data analysis and process improvement.

Overview

13
13
years of professional experience

Work History

Medical Records Director

Aspire At The Palms
09.2023 - Current
  • Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
  • Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
  • Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
  • Created and maintained safeguards against unauthorized access and use of computer-based medical records.
  • Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.

Transportation Coordinator

Aspire at the Palms
03.2020 - Current
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Tracked shipments from dispatch through delivery to verify timely arrival.
  • Optimized vehicle utilization through strategic scheduling and efficient load planning methodologies.
  • Managed transportation budgets, identifying cost-saving opportunities and making data-driven decisions to optimize spending.
  • Met safety and regulatory standards for full operational compliance.

Appointment Scheduler

Aspire At The Palms
03.2020 - Current
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.
  • Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
  • Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
  • Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.

Central Supply Coordinator

Aspire At The Palms
03.2020 - Current
  • Coordinated staff training programs to enhance knowledge of proper handling, storage, and use of medical supplies.
  • Implemented quality control measures to ensure the consistent cleanliness and sterilization of reusable equipment.
  • Assisted various departments in selecting appropriate products based on their specific requirements, optimizing resource utilization across the facility.
  • Maintained detailed records for accurate invoicing and inventory auditing purposes, ensuring financial accuracy.
  • Ensured compliance with regulatory standards related to medical supply storage and handling practices.
  • Optimized storage and distribution procedures, resulting in improved organization and accessibility of supplies.

Certified Nursing Assistant

Aspire At the Palms
04.2012 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.

Education

Dunedin High School
06-2009

Skills

  • HIPAA
  • Records analysis
  • Clinical documentation
  • Records management
  • Health information systems
  • Documentation management
  • Medical billing
  • Records administration
  • Medical transcription
  • Privacy regulations

Timeline

Medical Records Director

Aspire At The Palms
09.2023 - Current

Transportation Coordinator

Aspire at the Palms
03.2020 - Current

Appointment Scheduler

Aspire At The Palms
03.2020 - Current

Central Supply Coordinator

Aspire At The Palms
03.2020 - Current

Certified Nursing Assistant

Aspire At the Palms
04.2012 - Current

Dunedin High School

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Jontel Harrison