Jontera Mercadel
Slidell,La
Summary
A reliable, success-driven, and competent professional with both administrative assistant and human resources experience. Well-developed communication and customer service skills. Ability to perform detail-oriented work with frequent interruptions. Strategic problem-solver who envisions smart solutions and executes with urgency across all levels of the organization. Outstanding team player with the ability to organize and prioritize in high-pressured environments.
Overview
17
17
years of professional experience
Work History
Front Desk
Esporta
Slidell, LA
03.2024 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Applied Behavior Analysis
Butterfly Effects
Metairie, LA
04.2019 - 02.2020
- Completed training to implement behavior analytic services to children with learning disabilities and challenges with communication
- Developed schedules of reinforcement for consumers
- Prepared and maintained records of client progress and services performed
- Provided clients with communication assistance
- Used learning techniques that mature fine motor skills, imitation, and listening
- Helped clients complete everyday life necessities needed for the real world.
Administrative Assistant
Bayside Healthcare
Gretna
11.2017 - 12.2018
- Scheduled and confirmed appointments for entire management team
- Maintained the reception area according to organizational standards of appearance and cleanliness
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in a neat and organized fashion
- Directed incoming calls, faxes, and mail to appropriate recipients to manage and disperse business communication
- Ordered office supplies and restocked as needed
- Handled a daily bank for the residence
- Posted job openings for the company's needs
- Communicated with vendors to place and receive orders, request maintenance services, and deliver instruction on behalf of office management
- Contacted residence family members for needs and request.
Clinical Intake Specialist
Humana Insurance
Metairie
08.2014 - 11.2017
- In Clinical Intake I work with members and providers to provide them the perfect health care experience
- Daily I provide guidance to our members so they can achieve well-being
- My duty is to gather clinical data to create authorizations for both members and providers
- I carefully collect information from resources and tools provided to me to determine if cases need further clinical review or if it's something that can be approved at my level
- Verify member's benefits, paid through dates, and other policy related inquiries.
Administrative Assistant/HR
Hampton Inn & Suites
New Orleans
11.2012 - 08.2014
- Assist in payroll checking request for vacation and sick pay
- Maintaining folders for all employees, making sure training certificates, I-9 and w2 forms are current
- Orders supplies for the office and suite shop
- Files all vendor folios
- Handle all inquiries on employment verification
- Manage training and development needs for employees
- Ensure compensation and benefits are in line with company policies and legislation.
Front Desk Receptionist
Hampton Inn & Suites
New Orleans
01.2011 - 11.2012
- Computed bills, collected payments, and made changes for guests
- Performed simple bookkeeping activities
- Posted charges to ledgers both manually and by using computers
- Recorded guest comments or complaints, referred customers to managers as necessary
- Arranged tours, taxis, or restaurant reservations for customers.
Head Cashier/Customer Service
Big Lots
Marrero
05.2007 - 01.2011
- Trained cashiers
- Investigated and corrected errors made at the cash registers in a timely manner; reported errors to Management on a weekly basis
- Prepared the daily bank deposits
- Conducted daily and monthly cash reconciliations and sales reports; report to Management
- Assisted with year-end inventory preparation and counts.
Education
Associate of Science - Radiology
Northshore Technical Community College - Sullivan
Bogalusa, LA05-2025
High School Diploma -
West Jefferson High School
01.2008
Associate of Science - Radiologic Technology
Our Lady Of Holy Cross
New Orleans, LASkills
- Account balancing reconciliation
- Customer relations
- Data entry
- Executive Support
- HR Policies & Procedures
- Vendor Management
- Benefits Administration
- Customer Service
- Inventory Maintenance
- Analyst
- Interpersonal and team building skills
- MS Office/OnQ
- Maintaining Employee Files
- Multi-line phone systems
- Routing packages
- Strong interpersonal skills
- Report writing
- Current Procedural Terminology (CPT)
- Health insurance processing
- Payroll and benefits administration
- Appointment scheduling
- Behavioral plan management
- Data analysis skills
- Background Checks
- Employee Relations
- Onboarding and Orientation
Activities
I enjoy doing volunteer hours whenever time permits.
References
References are available upon request.
Timeline
Front Desk
Esporta
03.2024 - Current
Applied Behavior Analysis
Butterfly Effects
04.2019 - 02.2020
Administrative Assistant
Bayside Healthcare
11.2017 - 12.2018
Clinical Intake Specialist
Humana Insurance
08.2014 - 11.2017
Administrative Assistant/HR
Hampton Inn & Suites
11.2012 - 08.2014
Front Desk Receptionist
Hampton Inn & Suites
01.2011 - 11.2012
Head Cashier/Customer Service
Big Lots
05.2007 - 01.2011
Associate of Science - Radiology
Northshore Technical Community College - Sullivan
High School Diploma -
West Jefferson High School
Associate of Science - Radiologic Technology
Our Lady Of Holy Cross
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