Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jontrell Kennebrew

Tallassee,AL

Summary

Driven by servant leadership and integrity, I excelled at Academy Sports and Outdoors by enhancing team productivity and customer satisfaction. My adeptness in customer service and operational efficiency, coupled with a commitment to safety and collaboration, significantly contributed to a positive work environment and the achievement of key performance goals.

Overview

7
7
years of professional experience

Work History

Team Member

Academy Sports and Outdoors
Montgomery, AL
06.2022 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Monitored and verified merchandise for proper prices and labels.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Boosted team morale and productivity with recognition programs and constructive feedback.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Increased sales through effective product placements and persuasive communication skills.
  • Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
  • Conducted product demonstrations, enhancing customer engagement and interest.
  • Fostered positive work environment, leading by example and offering support to team members as needed.
  • Developed marketing materials to promote in-store events and special promotions.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Team Member

Ups Store
Montgomery, AL
05.2021 - 06.2022

Provide leadership

  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Utility Worker

Pharmavite
Opelika, AL
08.2017 - 03.2019
  • Kept work area clean, neat, and well-stocked to maximize productivity.
  • Collected and disposed of trash and debris.
  • Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
  • Verified that all safety procedures were followed while working on utility systems.
  • Assisted in training new hires on company procedures, safety guidelines, and job-specific tasks to ensure a consistent level of service quality across the workforce.
  • Completed daily maintenance tasks in record time to maximize productivity.

Education

Bachelor Of Science - Criminal Justice

Troy University
Montgomery, AL

Skills

Honesty

Respect

Integrity

Servant Leadership

Timeline

Team Member

Academy Sports and Outdoors
06.2022 - Current

Team Member

Ups Store
05.2021 - 06.2022

Utility Worker

Pharmavite
08.2017 - 03.2019

Bachelor Of Science - Criminal Justice

Troy University
Jontrell Kennebrew