Jontrisse Robertson
North Lauderdale,FL
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
16
16
years of professional experience
Work History
Insurance Coordinator/Front Office Assistant
- Referrals Preauthorization Benefit
- Inquiry
- Insurance Agent- Perform Enrollment into Healthcare Plans for Medicare
- Beneficiaries, Review Claim for Patients, Member Services/Retention,
- Claims/Collections/Billing
Credentialing Account Manager
Coronis Health LLC
10.2021 - Current
- Oversee various facility/provider accounts to ensure credentialing with various healthcare payers
- Give reports of status to clients- Receive reports from staff regarding follow ups and tasks at hand
- Client liaison between the provider and insurance carrier
- Delegate and prioritize as needed.
Operations Dispatch Lead
TeamHealth
Tamarac, FL
07.2015 - 10.2022
- Coordinate Office Moves, Mailing, Front Desk Receptionist, Special Projects
- Support Provider Enrollment, Performing Clerical Duties, Payor Research, Generate
- Required
- Applications, Assist with Various Teams
- Follow Up With Provider/Carrier, CAQH Attestation, Re-attestations, Staff
- Training, Data Adherence,
- Weekly Report, Partner with COL and Credentials Data Coordinators
- Appeals to avoid possible write offs
- Assist with various educational sessions of systems and process.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored flow of paperwork and directed information to appropriate departments.
- Responded to 150-200 daily caller requests with information about assistance and timeframes.
Insurance Coordinator
Ultimate Staffing
08.2009 - 04.2015
- Claims Prior Authorizations, Provider Relations, Customer
- Service,
- Group and Individual Policy- Inquiries
Insurance Agent-Team Lead
Humana Healthcare
Miramar, FL
09.2006 - 06.2009
- Preformed Enrollment into healthcare plans for Medicare
- Beneficiaries, Benefit Inquiries/Claims/Collections
Education
University of Phoenix
Skills
- Office Administration
- Insurance Verification
- Training & Development
- Administrative Experience
- Account Management
- Assessments
- General manager (hospitality) — Familiar
- June 2021
- Solving group scheduling problems and reading and interpreting P&L statements
- Full results: Familiar
- Management & leadership skills: Planning & execution — Familiar
- Planning and managing resources to accomplish organizational goals
Accomplishments
- Collaborated with team of 50-100 in the development of Project management.
Timeline
Credentialing Account Manager
Coronis Health LLC
10.2021 - Current
Operations Dispatch Lead
TeamHealth
07.2015 - 10.2022
Insurance Coordinator
Ultimate Staffing
08.2009 - 04.2015
Insurance Agent-Team Lead
Humana Healthcare
09.2006 - 06.2009
Insurance Coordinator/Front Office Assistant
University of Phoenix
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