Jonuelle Chester
huntsville,Alabama
Summary
- Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
- Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
- Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Comfort Suites Hotel
08.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Front Desk Lead
LaQuinta Inn & Suits
11.2021 - 07.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest complaints by addressing issues with rooms promptly.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Medical Biller and Coder
SCOTT Medical
02.2022 - 08.2022
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
Inspection Supervisor
LaQuinta Inn & Suits
11.2020 - 11.2021
- Increased customer satisfaction and grew business
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Kept accurate and detailed records of personnel progress and productivity.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Managed staff hiring, training and supervision.
Care Manager
Harborchase of Huntsville assisted living facilities
09.2016 - 11.2019
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
Caregiver
PRIVATE CAREGIVERS, INC
02.2015 - 03.2016
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Housekeeper and Laundry
Ramada Hotel & Suites
05.2013 - 07.2014
- Adhered to professional cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Receptionist
Jaz hair Studio
08.2013 - 01.2014
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Diploma -
Sparkman High School
Skills
- Care Management
- Appointment confirmation
- Correspondence typing
Departmental support
- Administrative skills
- Verbal and written communication
- Document management
- Phone etiquette
- Hospitality services
- Oral and writing communication
- Listening skills
- Front office management
- Scheduling
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Front Desk Receptionist
Comfort Suites Hotel
08.2024 - Current
Medical Biller and Coder
SCOTT Medical
02.2022 - 08.2022
Front Desk Lead
LaQuinta Inn & Suits
11.2021 - 07.2024
Inspection Supervisor
LaQuinta Inn & Suits
11.2020 - 11.2021
Care Manager
Harborchase of Huntsville assisted living facilities
09.2016 - 11.2019
Caregiver
PRIVATE CAREGIVERS, INC
02.2015 - 03.2016
Receptionist
Jaz hair Studio
08.2013 - 01.2014
Housekeeper and Laundry
Ramada Hotel & Suites
05.2013 - 07.2014
Diploma -
Sparkman High School
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