Jonus Williams
Topeka,KS
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Subway
06.2023 - 02.2024
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Shift Leader
Kentucky Fried Chicken
03.2022 - 05.2023
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained database systems to track and analyze operational data.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Kitchen Manager
Caseys General Stores Inc
10.2021 - 01.2022
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Developed unique events and special promotions to drive sales.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
Mail Sorter
UPS
08.2021 - 10.2021
- Operated postal machines, including postage meters and mail-processing machines.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Coordinated efforts with other departments to streamline interoffice communication and package delivery processes.
- Maintained customer satisfaction by responding to customer inquiries and complaints.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
- Enhanced mail sorting efficiency by implementing automated sorting systems.
Cashier Floor Supervisor
Phillips 66
02.2021 - 08.2021
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Reduced wait times for customers through effective management of cashier team.
- Implemented proper opening/closing procedures for the checkout area, ensuring security measures were followed consistently.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Boosted employee morale with regular feedback sessions and recognition of hard work and dedication.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Assistant Manager of Sales
Leonards Market
06.2019 - 01.2021
- Organized product demonstrations for prospective clients, showcasing features and benefits as part of persuasive sales pitches.
- Implemented systems and procedures to increase sales.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
- Collaborated with marketing department to create compelling promotional materials that attracted interest from potential customers.
- Maintained open lines of communication between management, staff, and clients to ensure seamless service delivery.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
Picker Packer
Jet Warehouse
08.2017 - 11.2017
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Cashier
Pizza Hut
08.2016 - 01.2017
- Set up new sales displays each week with fresh merchandise.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
Overnight Stocker
Walmart
05.2016 - 08.2016
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
Cashier
Caseys General Stores Inc
11.2015 - 05.2016
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
10th Grade -
Topeka West High School
Topeka, KSSkills
- Price Structuring
- P&L Management
- Change Management
- Sales expertise
- Calendar Management
- Team Leadership
- Attention to Detail
- Mentoring and Coaching
- Pricing and Markdowns
- Relationship building and management
- Employee Development
- Problem-Solving
- Stock management
- Policy Development and Enforcement
- Operations Oversight
- Retail Operations
- Sales Coaching
- Administrative Management
- Store Organization
- Data Management
- Direct Sales
- Systems and software expertise
- Inventory Control
- Sales Tracking
- Inventory Management
- Employee Scheduling
- Management Team Building
- Stock Rotations
- Upselling and Cross Selling
- Delegating Work
- Cost analysis and savings
- Cost Reduction
- Customer experience
- POS Systems
- Budget Development
- Customer Service and Engagement
- Employee reviews
- Human Resources
- Strategic Planning
- Scheduling Coordination
- Performance Evaluation and Monitoring
- Operations Management
- Goals and performance
- Sales Strategies
- Incident Reports
- Program Administration
- Loss Prevention
- Hiring and Training
- Financial Oversight
- Customer Service
- Training Management
- Time Management
- Staff Scheduling
- Scheduling
- Sales and Marketing
- Staff Supervision
- Product and Service Sales
- Transaction Processing
- Consultative Sales
- Sales Techniques
- Database Management
- Sales Growth
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Timeline
Assistant Store Manager
Subway
06.2023 - 02.2024
Shift Leader
Kentucky Fried Chicken
03.2022 - 05.2023
Kitchen Manager
Caseys General Stores Inc
10.2021 - 01.2022
Mail Sorter
UPS
08.2021 - 10.2021
Cashier Floor Supervisor
Phillips 66
02.2021 - 08.2021
Assistant Manager of Sales
Leonards Market
06.2019 - 01.2021
Picker Packer
Jet Warehouse
08.2017 - 11.2017
Cashier
Pizza Hut
08.2016 - 01.2017
Overnight Stocker
Walmart
05.2016 - 08.2016
Cashier
Caseys General Stores Inc
11.2015 - 05.2016
10th Grade -
Topeka West High School