Jonathan West
Fullerton,CA
Summary
Dynamic software engineering leader with extensive experience at Ticketmaster, driving high-performance teams to deliver innovative solutions. Proficient in React, Node.js, and AWS, I excel in strategic decision-making and fostering collaboration. Successfully led the development of a modern checkout platform, enhancing user experience and system efficiency. Passionate about optimizing technology for impactful results.
Overview
18
18
years of professional experience
Work History
Senior Engineering Manager
Ticketmaster
Los Angeles, CA
04.2019 - 12.2025
- Owned fan-facing aspects of checkout, including system design, performance, observability, analytics, and PCI audits.
- Built Checkout 2, a fast, modern checkout system, providing a secure ticket purchase experience. On launch, Checkout 2 saw 30% faster page load speed and a 5% higher conversion rate.
- Rolled out Checkout 2 to 100% of fans in the US and Canada, allowing for the retirement of legacy systems and major cost savings.
- Scaled systems to handle major on-sales, i.e. Taylor Swift, up to 1 million in queue, and 6,000 purchases per minute.
- Developed SDK to route traffic in real time, accelerating rollouts by 50%.
- Led teams of 10 or more engineers across the U.S., U.K., and India.
- Partnered with senior leadership to drive KPI decisions with engineering data.
Software Architect
Ticketmaster
Los Angeles, CA
03.2017 - 04.2019
Architect, Bizrate Insights
Connexity
Los Angeles, CA
06.2014 - 03.2017
Senior Engineer, Studio Platform
InMobi, Inc.
San Francisco, CA
07.2012 - 03.2014
Lead User Interface Engineer
Shopzilla, Inc.
Los Angeles, CA
03.2008 - 07.2012
Education
Bachelor of Science - Mechanical Engineering, Product Design
Stanford University
Palo Alto, CA01.2002
Skills
JavaScript
Nodejs
React
Redux
Nextjs
GraphQL
bash
REST
AWS (S3, CloudFront, Cloudwatch, Route 53, Lambda)
HTML
CSS
Fastly VCL
Terraform
Jest,
Jasmine
Playwright
Webpack
Yarn
Git
GitLab CI
Kubernetes,
Helm
Docker
Agile methodologies (Scrum, Kanban)
JIRA
Trello
Confluence
Miro
Google Analytics
Monetate
Timeline
Senior Engineering Manager
Ticketmaster
04.2019 - 12.2025
Software Architect
Ticketmaster
03.2017 - 04.2019
Architect, Bizrate Insights
Connexity
06.2014 - 03.2017
Senior Engineer, Studio Platform
InMobi, Inc.
07.2012 - 03.2014
Lead User Interface Engineer
Shopzilla, Inc.
03.2008 - 07.2012
Bachelor of Science - Mechanical Engineering, Product Design
Stanford University