Jony Farley
Laie,HI
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 9 years of relevant work experience to your team.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Kahuku Medical Center
10.2018 - Current
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Facilitated communication between patients and various departments and staff.
- Addressed bad debts in line with set protocols.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Organized patient records and database to facilitate information storage and retrieval.
- Contacted patients on annual renewal dates to offer assistance.
- Providing excellent customer service by promptly answering patient inquiries.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Resolved customer complaints using established follow-up procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on hospital processes and procedures.
- Resolved patient billing issues in line with established guidelines.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Delivered support to medical staff in completion of patient paperwork.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Engaged with patients to provide critical information.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
Associate of Science - Business Administration And Management
Steven Henager College of Business
Provo, Utah05.1995
Skills
- Demographics Information
- Hospital Security
- Electronic Health Records Systems
- Medical Terminology
- Customer Satisfaction
- Eligibility Determinations
- Patient Registration
- Insurance Company Knowledge
- Diagnostic Codes
- Till Counting
- Determination Rendering
- Payment Processing
- Insurance Form Processing
- Regulatory Compliance
- Paging Systems
- Medical Services Administration
- Call Screening
- Multi-Line Telephone Systems
- Phone and Email Etiquette
- Process Improvement
- Operational Requirements
- Insurance Verification
- Verbal and Written Communication
- Patient Health Information Access
- Appointment Confirmation
- Patient Admission
- Registration Processing
- Outbound Calling
- Patient Contact
- Medical History Documentation
- Medical Filing
- Patient Information Management
- Clerical and Filing Support
- 50 WPM Typing Speed
Timeline
Patient Access Representative
Kahuku Medical Center
10.2018 - Current
Associate of Science - Business Administration And Management
Steven Henager College of Business
Similar Profiles
Leiana DeweyLeiana Dewey
Intern at Kahuku Medical CenterIntern at Kahuku Medical Center
Aidan CliffordAidan Clifford
Patient Access Representative at Kahuku Medical CenterPatient Access Representative at Kahuku Medical Center
Olivia LatuOlivia Latu
Minister at Kahuku United Methodist ChurchMinister at Kahuku United Methodist Church