Jonyai Oliver
Detroit
Summary
Proactive Shift Manager with a track record of enhancing customer service quality at Gift Me Chocolate by implementing feedback initiatives and resolving escalated issues. Skilled in cash handling and fostering team unity, I led my team to improve employee morale significantly. Expert in employee training and workplace safety, ensuring seamless team integration and compliance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Gift Me Chocolate
07.2022 - 08.2024
- Conducted safety inspections to ensure compliance with health regulations.
- Implemented customer feedback initiatives for improved service quality.
- Facilitated team meetings to discuss performance metrics and strategic objectives.
- Led team to achieve high levels of employee morale by fostering positive work environment.
- Scheduled staff shifts to maintain optimal coverage during peak hours.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
Associate In Applied Science - Restaurant And Food Industry Management
Ferris State University
Big Rapids, MISkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
Certification
ServSafe Certification
Timeline
Shift Manager
Gift Me Chocolate
07.2022 - 08.2024
Associate In Applied Science - Restaurant And Food Industry Management
Ferris State University
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