Joan Rose Empas
VIRTUAL ASSISTANT
Lapu Lapu City
Summary
Experienced Virtual Assistant with over 5 years of experience in administrative, communication, and customer service support, specializing in E-commerce. Proficient in time management, problem-solving, organization, and office software. Skilled in managing Automation Stores, project oversight, budgeting, and progress reporting. Proactive and independent worker, offering efficient virtual assistant solutions for employers and clients.
Overview
11
11
years of professional experience
Work History
Operations Manager
Proper Image LLC
06.2023 - 01.2025
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Create Amazon Seller Central for client.
- Manage credit card and bank details related to client.
Onboarding Specialist
NEXTGEN STRATEGIC INVESTMENT LLC
11.2021 - 05.2023
- Managed Client's documents such as Credit card, Billing address, EIN and LLC.
- Ensured the accuracy of all onboarding documents.
- Developed and maintained onboarding process.
- Assisted with the design of onboarding process and procedures.
- Provided guidance and support to new Clients. Accurate and timely onboarding -Monitored the completion of onboarding tasks..
- Provided guidance and support to new Clients
- Responded to Client's inquiries regarding onboarding process.
- Created and sent out welcome letters to new Clients.
- Onboard Clients to Amazon Platform.
- Activate/Backend Client's Amazon Seller Central Account.
Team Leader
EMPIRE ECOMMERCE LLC
01.2021 - 09.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Handle more than 10 VAS for Amazon Dropshipping stores.
- Manage 5 Amazon Dropshipping Stores.
- Overseeing the daily operations of a store, making sure it runs smoothly and effectively.
- Motivating sales teams, creating business strategies, developing promotional material.
- Training new staff.
Ebay E-commerce Store
Employer
10.2020 - 12.2020
- Finding Products
- Listing new product
- Processing Order
- Provided online customer service to customers through chat and call.
Virtual Assistant- Amazon FBM
METROGOODS LLC; SAVINGSLIVING LLC
05.2016 - 09.2020
- Product Research
- Inventory management
- Order fulfillment
- Returns and refund
- Customer service ;Zoho, Helpdesk, Clickup, Smartsheet
- Email/call and chat supplier for issues
- A-z claims
- Chargeback claims
- Set-up Amazon Seller central and back end
Walmart Dropshipping
METROGOODS LLC
06.2018 - 08.2019
- Maintaining Inventory stock and price.
- Processing Orders.
- Provided online customer service to customers through chat and call.
Customer Service Chat Support
(SPRINT TELECOMMUNICATION COMPANY) CONVERGYS, CEBU
11.2014 - 03.2016
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Provided online customer service to customers through chat support.
- Billing Department
- Plan
- Responded to customer inquiries regarding products, services, and account information.
- Investigate and resolve customer complaints in a timely manner.
- Collaborate with customer service team to ensure customer satisfaction.
- Update customer records and maintained accurate documentation.
- Monitored customer service queues and responded to inquiries.
Office Staff Assistant
Cebu Mitsumi Inc.
07.2014 - 10.2014
- Developed and maintained schedule for office staff and ensured timely project completion.
- Maintained effective filing systems and organized documents.
- Developed and maintained positive working relationships with colleagues. photocopying.
- Developed and maintained positive working relationships with colleagues
Jolibee Drive Thru Crew
FREEMONT CORPORATION
12.2013 - 06.2014
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Greet customers in a friendly and professional manner.
- Provide quality customer service in a fast paced environment.
- Manage customer orders and track delivery times.
- Help maintain a clean and safe work environment.
- Operated cash registers and handled cash/credit/debit card transactions.
- Assemble food orders in a timely manner.
- Adhere to proper food handling and safety procedures.
- Follow company policies and procedures.
Education
Bachelor of Science - Business Administration Major in HRDM
GOVERNOR ALFONSO D TAN COLLEGE
Tangub City 04.2001 -
Skills
Operations management
Problem-solving
Performance monitoring
Virtual Meetings
Microsoft Office
Data Entry
Project Management
Time Management
Research
Scheduling
CRM Software
Video Conferencing
Timeline
Operations Manager
Proper Image LLC
06.2023 - 01.2025
Onboarding Specialist
NEXTGEN STRATEGIC INVESTMENT LLC
11.2021 - 05.2023
Team Leader
EMPIRE ECOMMERCE LLC
01.2021 - 09.2021
Ebay E-commerce Store
Employer
10.2020 - 12.2020
Walmart Dropshipping
METROGOODS LLC
06.2018 - 08.2019
Virtual Assistant- Amazon FBM
METROGOODS LLC; SAVINGSLIVING LLC
05.2016 - 09.2020
Customer Service Chat Support
(SPRINT TELECOMMUNICATION COMPANY) CONVERGYS, CEBU
11.2014 - 03.2016
Office Staff Assistant
Cebu Mitsumi Inc.
07.2014 - 10.2014
Jolibee Drive Thru Crew
FREEMONT CORPORATION
12.2013 - 06.2014
Bachelor of Science - Business Administration Major in HRDM
GOVERNOR ALFONSO D TAN COLLEGE
04.2001 -
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