Jood Alnabali

• Put together training- manuals and proofread them.
• Helped with annual convention and calendar management.
• Attended and prepared for 3 meetings weekly- order lunch, meet the caters.
• Issued at least 7 invoices with AFT vouchers on a daily basis.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

• Receive, handle, and process 50 highly confidential papers and electronic documents daily for undergraduate and graduate applicants, both domestic and international.

• Process applications for graduate and undergraduate programs, ensuring quality and completion.

• Train junior staff on reviewing applications to improve accuracy by 50%, organizing related documents, and assisting administration staff with adjudication process.

• Backing up employees during absences, entering data to salesforce, and sending documents electronically and hard copies to other departments.

• Prepared 5 risk and quality reports weekly for IFS managers and supervisors.
• Documented and edited handbook regulations for Dubai team.
• Planned and coordinated training sessions, meetings, and workshops across departments each month.

• Completed 100 online and in-store orders per day quickly and accurately during high-volume holiday season (including Black Friday) while maintaining professional manner.
• Assisted 50+ Arabic-speaking customers daily to navigate store, process returns, and complete orders to increase customer loyalty.

• Customer service assistance and support in-store, online, and over-the-phone.
• Product selections, inventory control, and shipment management.