JOO HWAN Son
Wantagh,NY
Summary
Seasoned Manager with a proven track record at Great Neck Car Buyers & Sellers, enhancing sales and operational efficiency through expert negotiation and effective team leadership. Leveraged marketing strategies and financial acumen to significantly boost revenue, demonstrating adaptability and problem-solving abilities. Skilled in cross-functional team leadership and customer relations, consistently achieving and surpassing business targets.
Overview
21
21
years of professional experience
Work History
MANAGER
Great Neck Car Buyers & Sellers
GREAT NECK, NY
09.2015 - Current
- Managed the daily operations of a used car lot, including customer service, sales, and administrative tasks.
- Organized paperwork for vehicle purchases and monitored inventory levels to ensure accurate stock records.
- Developed marketing strategies to increase sales of used vehicles.
- Worked with financial institutions to secure financing options for customers.
- Conducted weekly meetings with team members to review performance goals and objectives.
- Analyzed market trends and competitor data in order to identify opportunities for improvement.
- Maintained relationships with vendors and suppliers to secure competitive pricing on parts and services.
- Provided technical advice regarding repairs and maintenance of used cars.
- Negotiated prices with customers, ensuring profitability while providing excellent customer service.
- Performed inspections on incoming vehicles, verifying condition reports prior to sale.
- Created monthly budget projections based on current sales trends and expenses incurred by the dealership.
- Ensured compliance with all local state laws related to vehicle registration, title transfers.
- Tracked customer feedback and complaints in order to improve quality standards across the dealership.
- Implemented new processes for streamlining workflow between departments at the dealership.
- Recruited, trained, evaluated, coached, mentored and disciplined staff members as needed.
- Researched potential sources of revenue from third-party vendors or other businesses partnerships.
- Monitored departmental KPIs such as gross profit margin per unit sold or average number of days in inventory.
- Identified areas where cost savings could be achieved through improved efficiency or reduced overhead costs.
- Processed warranty claims promptly according to manufacturer guidelines.
- Collaborated with other departments within the organization in order to maximize organizational performance.
- Created necessary documentation for used car sales.
- Manage customer complaint escalations and fostered resolution.
- Negotiated vehicle pricing with customers and communicated contract terms.
- Oversaw acquisition, services, and repairs to bring vehicles up to showroom standard for retail sale.
- Reviewed and negotiated terms to allow customers to achieve favorable financing.
- Restructured deals to enable customers to obtain favorable financing.
- Collaborated with general manager to establish monthly goals, analyzing results and reporting sales and trends with 100% accuracy.
- Achieved increase in new and used car sales. ?
- Recommended vehicle makes and models to suit customer needs and budget requirements.
- Successfully oversaw sales operations in thriving dealership by hiring talented personnel and initiating positive relationships within community.
- Effectively oversaw dealership operations in sales department by running successful promotions and developing new customer relationships.
- Spearheaded incentives and marketing campaigns.
- Increased new and used car sales.
- Maximized dealership profits by selling cars.
- Increased overall car sales by implementing promotion. ?
- Reviewed and controlled used vehicle inventory to maintain accurate supply.
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Partnered with employees to develop relationships with customers and enhance sales processes.
- Managed marketing and communications initiatives to promote brand awareness in local community, effectively driving sales.
- Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
- Developed and expanded wholesale database to maximize proceeds and meet business plans.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services and sales activities.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Conducted market research and reported on competitors.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Used change methodologies to increase sales and led projects for increased productivity.
- Gained market share in new sales performance through aggressive team training.
- Oversaw regional and local sales managers and staff.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
USED CAR BUYER AND BDC MANAGER
LONGISLAND AUTO FIND
Copiague, NY
09.2014 - 03.2015
- Reviewed customer needs and preferences to identify suitable vehicles.
- Conducted market research on used car prices, availability, and condition.
- Performed detailed inspections of prospective cars for mechanical issues or damage.
- Negotiated with sellers to secure competitive prices for vehicles.
- Provided detailed information about the features and benefits of vehicles.
- Assisted customers in completing paperwork related to their purchase.
- Inspected titles and registration documents to ensure accuracy and validity.
- Maintained a database of available used cars based on make, model, year, price range.
- Analyzed customer feedback and provided recommendations for improvement.
- Collaborated with colleagues from other departments to meet organizational goals.
- Monitored incoming telephone calls, emails, and other communication channels for inquiries from potential customers.
- Created and maintained a database of customers for tracking purposes.
- Conducted follow-up calls with existing customers to ensure satisfaction with services provided.
- Provided timely responses to customer inquiries via phone, email, and other communication channels.
- Identified areas of improvement within the BDC operations to increase efficiency and effectiveness.
- Developed policies and procedures related to the BDC operations.
- Analyzed customer feedback data to identify trends in service requests and complaints.
- Assisted in developing training materials for new employees joining the BDC team.
- Implemented quality control measures to ensure that all customer interactions were handled according to established standards.
- Scheduled service appointments at customer convenience, building rapport and maintaining client relationships.
- Met pre-set guidelines for weekly appointments, shows, and outbound calls.
- Fielded calls with prompt and thorough knowledge, resolving issues and answering questions.
- Conducted multi-channel communication with customer via email, phone and website.
- Worked with departments in dealership to chart and monitor daily activities, bolstering efforts to meet assignment targets.
- Acquired complete knowledge of product information related to makes and models of dealership inventory to mentor customer service department effectively.
- Developed proficiency with features of BDC CRM software to input and track communications.
- Managed data gatekeeping by receiving information, translating and overseeing documents within file management system.
- Created procedures for data sharing and managed incoming and outgoing data files.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
OWNER/PRESEDENT
H AND SON INC
SEAFORD , NY
08.2003 - 08.2014
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Researched potential partners in order to expand services offered.
- Collaborated with other owners on joint ventures and shared resources.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Conducted performance reviews for employees on a regular basis.
- Set pricing structures according to market analytics and emerging trends.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Hired and trained new department managers to increase team oversight and productivity.
- Executed performance reviews to encourage improved productivity for team members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Education
Associate of Arts - Business Administration
Adelphi University
Garden City, NY06-1993
High School Diploma -
WANTAGH HIGH SCHOOL
Wantagh, NY06-1991
Skills
- Marketing
- Financial records oversight
- Sales management
- Negotiation
- Verbal and written communication
- Expectation setting
- Revenue Growth
- Customer Relations
- Communication Skills
- Supply Chain Management
- Quality Control
- Management Consultation
- Reliability
- Cross-functional team leadership
- Market Research
- Pricing strategy
- Profit and Loss Management
- Problem-solving aptitude
- Talent Acquisition
- Conflict Resolution
- Risk Management
- Vendor Management
- Crisis Management
- Product Development
- Performance Management
- Marketing strategy
- Adaptability
- Cost Reduction
- Employee Training
- Program Development
- Time management abilities
- Marketing Management
- Schedule oversight
- Project Management
- Operations Management
- Multitasking Abilities
- Team building
- Problem-solving abilities
- Professionalism
- Multitasking
- Performance reviewing
Affiliations
10 YEARS OF WORKING AT USED CAR DEALERSHIP I HAVE DEDICATED MY LIFE TO THE BUSINESS. I STARTED AS BDC AND WORKED EVERY POSITION IN THE INDUSTRY AT GREAT NECK CAR BUYERS AND SELLERS, AFTER 10 YEARS OF WORKING HERE IM ALMOST LIKE THE OWNER OF THE COMPANY. EXPERT IN EVERY BRAND AND MODEL OF CARS AND ALSO IXPERIONCED AS SERVICE DEPARTMENT MANAGER. TOP NOTCH DEAL MAKER.
Languages
Korean
Professional
References
References available upon request.
Timeline
MANAGER
Great Neck Car Buyers & Sellers
09.2015 - Current
USED CAR BUYER AND BDC MANAGER
LONGISLAND AUTO FIND
09.2014 - 03.2015
OWNER/PRESEDENT
H AND SON INC
08.2003 - 08.2014
Associate of Arts - Business Administration
Adelphi University
High School Diploma -
WANTAGH HIGH SCHOOL
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